BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the Cloud app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Diverting calls - Cloud Voice Express

Our vet practice recently moved from a regular BT phone line to a Cloud Voice Express line. We have 1 telephone number, 3 Yealink handsets, and the BT Cloud Voice Express App on the vet's mobile phone. Today I contacted both BT webchat and by teleph...

Cloud Voice Express Limitations questions

We have CVE with 1 line and 3 Yealink handsets. May I ask a few questions to confirm the business had chosen the right product please:1) CVE can only handle a single call incoming/outgoing at a time?2) Is CVE only a single-line solution? what if we a...

Mis sold an over spec package after mess up y Open Reach (allegedly)

As a sole trader, I had a well established business telephone number. When Open Reach came to install a new broadband connection and it didn’t work, the engineer was working locally and we nobbled him and asked why it wasn’t working. He came round an...

BT Cloud voice

We have just now moved from BT Cloud Phone to BT Cloud Voice. We are paying £6 a month more for the same service. Our BT transfer manager says this is wrong that we should be paying less ? Ha anyone made the same move and are you paying more or le...

Disappointed with BT Cloud Express

I have a small business running with BT Cloud Express, now I have bought Yealink T57W and trying to provision them but the support said I can't add these phones as you haven't bought them from us. The reason I didn't buy from BT they don't have the l...

Help, new system how to add contacts

Just plugged in 2 x T46u and a W79p phones. I can not figure out how to add contacts, this is my first digital setup.If I press Directory on the phone it just says "can not download PLCM phonebook". ThanksWayne.

waiting list

I've a restaurant and i resaved a lot of calls so a i nees a waiting list cloud u plz sen the all offerts about that

HUB3 will not link to Advanced Digital home phone

I've tried with two different handsets,1- Press WPS button on Hub, blue light flashes, and flashes and flashes, phone eventually says "connection failed".I have 3 of the Cisco desktop phones which work fine with the Hub.Any suggestions?

rental equipment

We rented equipment from BT in 2016 and the description listed it as OID-03165682 we now want to terminate the agreement and return 'it' but we don't know what it is - all the people involved at the outset are no longer here Any ideas would be very ...

Intermittant poor quality transmission on business line

Every few calls I'm getting poor transmission / garbled conversation, I can just about understand them but barely. I have one handset a Yealink one that came with Bus router, it's happened a few times today from different numbers from various parts o...

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