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Delegating router functions to Netgear while keeping Cloud Voice

rustproofFish
Member

Hi all

 

I have added an Orbi Pro router to the SH2 and it's performing beautifully. However, the changes (implemented as suggested in useful thread on the BT Consumer forums) seem to have crippled the CD service and I wonder if I've missed something. Any guidance would be much appreciated.

 

My CD service is provided by a Yealink W60B base station attached by ethernet to the SH2

 

Settings as follows:

Orbi static IP 192.168.1.1, gateway 192.168.1.254 with connection between SH2 LAN1 and Orbi WAN

Yealink WB60 default network settings, IP address is private (and seems to be device assigned and static) connected to SH2 LAN2

BT SH2, DHCP disabled, UnPNP enabled (it won't allow the Yealink to connect otherwise), firewall off, port forwarding (all ports) to 192.168.1.1 TCP/UDP, DMZ setup for 192.168.1.1 (although I understand this isn't strictly required)

 

Attempting to call out results in an error 'Not available' and an engaged tone. Hard rests of both handset and base station and the usual power cycling of all the equipment did not resolve the issue.

 

Any ideas or guidance would be much appreciated 🙂

1 REPLY 1

VickyK
Administrator
Administrator

Hi @rustproofFish ,

 

Thanks for reaching out to us.

 

We have a few guides here for Cloud Voice for Firewalls and LAN which might help:

 

Configure LAN and Firewall for Cloud Voice | BT Business

 

If you still need further help, please send me over a private message.

 

I hope this helps!

^VickyK