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Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by • Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
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Changing On Hold and Night Messages

We use Quantum System (Mitel 8568 telephnones) Our On hold and Night messages need t be updated - in the past we always did this ourselves. Havent done it for a few years(!) and now the person he knew how to has moved on and didnt leave instructions....

BT Cloud Voice Hunt Groups/Ring Tones

Hello all. I'm trying to set up our BT Cloud Voice Hununt Groups but it's not being as straightforward as i expect. I have 3 hunt groups.I have set the common ring tone on the handsets and this worked originally whenever a call cam in from an outside...

BT Cloud Voice T46G phone Login details

Hi, Does anyone know the new login details for the T46G phones? After the latest firmware update default admin password no longer works so we are all locked out of phone's web admin site so we can't make changes to our address books, load new rington...

BT One Phone

I was recently contacted by BT to tell me that the BT Cloud Phone system my business uses was going to be closed, and that we needed to switch to BT One Phone. We are part way through to the switch, but having looked over BT One Phone further it is n...

Moving phone number to new location

Hello,  My company has two premises and I want to move the phone number from one premises (place 1) to the other (place 2). Our phone line at place 1 is with Virgin Media; we no longer need a line there but we want to keep the number and transfer it ...

VOX by • Member
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Early termination charges on BT cloud phone

I made a big mistake - signing up to BT Cloud Phone for 4 licences in the last few months. I find the BT Cloud Phone system really tricky to configure (despite good support) and I don’t like the way they allocate random direct dial numbers. I have le...

Lifx doesn't connect to cloud with BT Routers.

I have a lifx white 800 and it doesn't connect to the cloud, effectively rendering all useful feature of the bulb broken. This according to lifx support is because I have a bt router - the main broadband supplier in the U.K. Lifx say its a bt problem...

BT Cloud Phone - Cannot End Unanswered Call

I have just started using/testing BT Cloud Phone app on PC. When I call my mobile from my desktop, the call connects fine. If I answer the call, I can end the call by pressing the red button in the app, no problem. However, if I do not answer the cal...