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Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the Cloud app?  Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

BethM by • Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
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BT Halo 1 Phone system - Directory Not found

I signed up for BT Halo1 business service last week. It was the biggest mistake I made!!! I will not bore you here as to why I was not sure whether I should laugh or cry. But my current problem at present if anyone can help is that via cloud express ...

Unknown URI Scheme on W60P Phone.

My ip phone (Yealink W60B) is supposed to be connected to the Smart Hub 2 but I am using the SH2 in bridge mode and have connected a third party router to it. When I connect to SH2, it doesn't get any connection so I thought maybe because its in brid...

Being bullied by BT

Just wondering if anyone has had any experience of being bullied by BT complaints team, we've been battleing with BT for the best part of two years  wherby they miss sold and couldnt deleiver on their promises and expect us to pay for their mistakes?...

HG1 by • Member
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ATA Adapter set up, where do i get BT Log in details?

Hi, I need some assistance to set up Grandstream HT812. My  Restaurant EPOS system relies on caller ID to bring up customer details etc… My current setup – BT Fibre broadband +Halo and Voice Express cloud with Yealink W60B Base W56H phone. BT Sales d...

slali75 by • Member
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BT Cloud Voice Express - DECT Base W60B

Could someone please advise login in details for subject DECT Base W60B at http://192.168.1.125/ please We have system working for single W56h handset but would like to add an additional W56H handset so we can have one in office and one in workshop b...

Mitel Office IP Phone DHCP Discovery Issue

I have to be able to work from home due to COVID.I have been given a Mitel IP phone which connects to my laptop via one port in the back of the phone, the other port (power port) plugs into a POE port in the plug socket. My Ethernet cable then goes f...

meg_ by • Member
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Cloud Voice Express problems

I can make calls from the first Yealink W56H DECT IP Phone regsitered but when I try to make the same call from the second and third registered phones I get a TimeOut error. The second problem I have is when I try to access the Phonebook I get the Co...

Smart Hub 2 business equivalent

Hi, quick question on behalf of a business colleague. I am told smart Hub 2 has the facility to plug in an anaolgue type phone/external sounder. Does the business smart hub have a similar connection? How would he be able to use an old analogue device...

BT Cloud Voice and Home Working

We have T46G ip handsets and one of the employees took it home to set-up there. However, the phone just shows invalid account message and would not connect. He is using BT Home Hub 5 and we were told by not very helpful support that because of this r...