Help, new system how to add contacts

[arkmotors]

Just plugged in 2 x T46u and a W79p phones. 

I can not figure out how to add contacts, this is my first digital setup.

If I press Directory on the phone it just says "can not download PLCM phonebook". 

Thanks

Wayne. 

[BethM]

Hi arkmotors

I'm sorry you're having issues with your phones. I replied to your other post with how to use the CV portal - that link will also take you to several support articles for the service. If you're still having problems, I would recommend connecting with our Cloud Voice technical support team. You can find their details here under Phones Systems and then Cloud Voice: https://business.bt.com/help/contact-us-business/fix-a-fault