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Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by • Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
  • 5413 Views
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BT Cloud Voice 'Configuration Error'

Hi, All of our office staff are getting intermitant erros when logging into Cloud Voice Desktop app, just says 'Configuration Error'.  If they try again it sometimes logs in, sometimes not.Any clues as to if this is BT or an issue with us?  Its been ...

MikeM by • Member
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Transition from regular phone line to BT Cloud

We have recently transferred over from a regular BT phone line to the BT Cloud service. This has taken since October/November to sort out and we have been charged for ceasing the regular contract early. I was not informed about this on the original c...

BT Inspiration system

Hi everyoneI've inherited an Inspiration phone system with the building I've just bought. In spite of being switched off for the last 5 years it appears to be working. Using a standard 2-wire phone I can call other extensions but I can't program the ...

Pjsaund by • Member
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BT Cloud Voice - Extra Local Numbers

Hi, My current issue with BT Cloud voice is that some extra local numbers I set up around October last year and were working fine, following a recent BT platform migration/upgrade are not working. I have spoken to support and they will get back to me...

Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
  • 5413 Views
  • 0 replies
  • 0 kudos

Been migrated to cloud from voip, HELP!!!

I own a small family memorial masonry business which has been established for over 150 years, it is very well known in the local area and as you can imagine I mainly deal with elderly people who like a simple, easy service whenthey come to that time ...

cull24 by • Member
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Alternative to BT Falcon & Broadband Voice

Currently (Nov 2017) successfully use a BT Falcon VoIP handset with BT Hub 5, a low cost method of making telephone calls. The Falcon is assigned a VoIP telephone number, with a local dialling code alias for incoming calls. That geographical number i...

joh by • Member
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  • 1 replies
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BT Cloud Phone Apps NOT Working

Hi have installed the BT Cloud phone App on to date 5 different Android phones - the last running Android 7 - On every phone  the app fails to repsond to an incoming call when in sleep mode - you will not know that there is an incoming call. I have n...

BT Cloud Voice

Hi,  In the process of migrating a customer over to BT Cloud Voice; just want to confirm that we dont have to puchase the hardware (handsets) from BT? I am getting conflicting messages.  The customer has researched and wants - T46g handsets which BT ...

Razza by • Member
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  • 1 replies
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