BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the Cloud app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Why are BT allowed to have a monopoly on phone lines in the UK.

It seems like there are only a few other companies that offer internet access via cable, but they aren't available everywhere. There are a wide range of companies offering broadband, but all of them require you pay the fixed price for the landline co...

Are cloud phone compulsory

As the PSTN lines are going to be phased out in 2025 , is there something else other than cloud phones offered to businesses ?All I need is a service where I make and receive calls and caller ID connected to my epos without all the complications from...

BT Smart Hub Channel Change Question

I'm trying to isolate some potential issues with network congestion and wanted to try changing the channel from 36 to 40 as I can see several home networks around me are also using channel 36.However, when I go change the channel, I'm met with a warn...

Resolved! How to get Caller ID from BT cloud phone for existing EPOS system (PSTN) compitable

Hi,We provide Caller ID EPOS software (compatible with PSTN) to restaurants and takeaways in the UK.Recently few of our clients have switched to BT Cloud phone and they are no longer able to use existing PSTN compatible caller id device. Therefore, c...

BT Moedem question

I been with VM for the last 10 years and it was easy to use my own router by putting VM's hub into modem/bridge mode, but I'm getting really frustrated with BT. I was told that BT's Hub2 cannot be placed into bridge mode or modem mode, and I would ha...

Just had the BT phone book delivered. Any of you guys actually use it?

I haven’t used our landline in 10 years, if it rings I think it’s probably a scammer or someone trying to sell me something.I’d suggest that the phone book is now full of numbers that only get answered by pensioners?

What phone system 2024

What phone system 2023We are kicking off looking at a new voip phone system in January, I can’t see any standout products on the market. What would people recommend?Things we need/ wantWe have 2 contact centresAPI to integrate with custom erpOffice 3...

What phone system 2024

We are kicking off looking at a new voip phone system in January, I can’t see any standout products on the market. What would people recommend?Things we need/ wantWe have 2 contact centresAPI to integrate with custom erpOffice 365 intergration/ provi...

BT phone ports to ethernet conversion, need Advice

My pc setup is miles away from my router so I have a really bad internet connection however I have noticed these BT phone ports and to my surprise they run CAT5E and I want to convert them to ethernet.In total I have 3 of these ports, one in the livi...

Yealink Desk Phones - Admin Password

Hi Guys, We have the BT Cloud Voice system with a number of both Yealink SIP-T46S & SIP-T48S desk phones. We not need to log into these desk phones to change the settings from Static IP to DHCP IP. However the default password of fBi5m7Uw does not wo...

Forum Posts

Frequently asked questions - Phone systems

Hosted Voice and Broadband Voice migration

Why are BT allowed to have a monopoly on phone lines in the UK.

Are cloud phone compulsory

BT Smart Hub Channel Change Question

Resolved! How to get Caller ID from BT cloud phone for existing EPOS system (PSTN) compitable

BT Moedem question

Just had the BT phone book delivered. Any of you guys actually use it?

What phone system 2024

What phone system 2024

BT phone ports to ethernet conversion, need Advice

Yealink Desk Phones - Admin Password

Restricted Number

Cloud Voice Express Phonebook

How to get Caller ID from BT cloud phone for exist...

Cloud Voice without having physical premises

The default extension number 112 for this number i...