No contact from a complaint

[MCritchley]

Not sure where to place this but I raised a complaint with BT in February along with a request for a credit.

We are now nearly in May and still no-one will come back to me?

I am hoping that someone will be able to pass this to someone to take ownership of the complaint.

[BethM]

Hi MCritchley

When you say you raised a complaint, did you contact our customer service team and get a complaint reference starting 'IMP'?

[MCritchley]

Hi Beth, yes my reference number is IMP-144813820

[BethM]

Hi MCritchley

Can you please send over a private message with your contact details so I can chase this up for you?

[MCritchley]

Done

[MCritchley]

Hi Beth, still nothing through. No update, completion or customer service contact?

We are still being chased for bills though that the complaint applies to?

[BethM]

Hi MCritchley

I will chase this again for you now, sorry about this.

[MCritchley]

Really thought this was going to be sorted, finally got a call a week ago with the promise of a solution and further communication. This has once again stopped?

[HannahC1]

Hi there MCritchley, 

I am sorry to hear this, I have contacted your complaint handler and requested they contact you as soon as possible.

Someone should be in touch. 

Thank you

 

[MCritchley]

Still nothing, I get email contact to tell me that someone is dealing with (which is a step forward) but, three weeks on, still no resolution