BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Yealink T46U Call Retrieve

I have a Yealink T46U desk phone with 2 problems:-1. When I transfer a call to another extension which is not answered, I cannot retrieve the call in order to take a message. Any ideas please?2. When saving a contact number to the Directory it saves ...

I need some guidance on Cloud PBX integration

Hi fellow programmers. I just started my first job as a full stack dev and I was tasked to find and integrate a Cloud PBX into our application. After a lot of research it seems more or less possible but I don't want to give up just yet. Has anyone in...

BT Cloud Voice Yealink T46 : Need admin password

I'm trying to access the local admin pages on our BT Cloud Voice Yealink T46 handsets, however I do not have the username and password to do so I've contacted BT Cloud Voice online support who suggested the admin password fBi5m7Uw but this does not w...

BT Cloud Phones

Not sure if I am posting on the correct board, but I have a problem with the Cloud phones supplied as part of the upgrade to the Cloud system. The phones are muffled and it is very difficult to hear the caller. I tried to report this as a fault, b...

7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

Increase rings

We have a Yealink SIP-T46U which for some reason as started to do two rings then go to voicemail, we can't find anyway to change since, can anyone help please

Had a robo call saying our internet is being discontinued for illegal activities.

I had a robo call that said British Telecom is discontinuing our internet because of illegal activities and to press 1 to speak to an operaror or agent. I hung up before it could finish.Has anyone experienced this? I want to double check it's a scam.

24 hour support.

Sorry, if this has been answered, I am lazy to check 'cause I am kinda raging... I just got BT internet, 3 weeks ago, didn't work the whole time - an engineer came out and "fixed it". It lasted less than 24 hours and back to an orange light. Does any...

Are cloud phone compulsory

As the PSTN lines are going to be phased out in 2025 , is there something else other than cloud phones offered to businesses ?All I need is a service where I make and receive calls and caller ID connected to my epos without all the complications from...

Set up another ip phone to existing system

Hello, As a BT Business customer BT provided us with a Yealink Dect ip phone model W73P, it works 100%, We have purchased privately a Yealink Sip phone model T41P, and would like to get it working to send and receive calls. The origonal BT phone wa...

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