Ongoing Number Porting Issue – Numbers Wrongly Ported Out and Still Not Resolved

[azcarz]

Hi,

I’m raising a serious and long-running issue regarding the porting of my business phone numbers to BT Cloud Work. My numbers were ported out of BT to my previous provider without any authorisation from me — despite several calls and emails clearly stating that no such request had been made.

The situation is now extremely confusing: the numbers appear as active on my BT Cloud Work account, yet calls continue to route through the previous provider. This means the numbers are shown as being with BT but are not functioning correctly.

I have contacted BT support multiple times over several months, but the issue remains unresolved. Each time, I’m told the matter is “being monitored” or “awaiting supplier feedback,” and I have been unable to speak with a supervisor despite numerous requests.

This ongoing problem has caused serious disruption to my business communications.

I have already submitted a formal complaint through the BT Business complaints process, but I am posting here to seek further support and resolution.

Kind regards,
A concerned BT Business customer

[HannahC1]

Hi Azcarz, 

If you could send me a private message detailing the details of the complaint I can assist and look into this for you. 

Thanks 

 

[azcarz]

Hi Hannah,

Thanks for your response — I’ve sent you a private message with all the relevant details of my complaint and the ongoing number porting issue.

Please confirm once you’ve received it, and let me know if you need any further information to progress the investigation.

Kind regards,
Azcarz

[nooteboom]

I started the porting process end of Sept.2025 and  it has only just been done Nov.20th so many complications I was on the point of giving up . I still cannot log onto a cloud voice portal .

I have had so many converstions with "BT India " some of them taking up to 4 hours ,raised complaints to no avail .My last conversation and I have another problem .I am informed that I have Cloud Phone and also Cloud Voice .

The only certainty is that BT keep taking money from my account 

nty Is that they keep taking money form our accuont

[BethM]

Hi nooteboom

I'm sorry to hear about this - can you please send over a private message with some details so I can chase this for you?