Hello - could somebody help please? My 96-year-old father on a remote farm in Cornwall was sold a BT Cloud Voice business package with five lines in 2021 - plus BT Business Broadband in 2022 - at a cost of £239.66 a month. He does not need this system and did not understand what he was being sold (he is quite severely deaf). He had no idea that in the package, he was being sold four digital handsets at a cost of £30 each plus a month, plus training at £10/month.
My brother and I have been trying for the past six weeks to try and sort this situation out. Without success, unfortunately.
We have just been informed (after a month of phone calls, emails and internet messages) by Paul Chairman & CEO Business Complaints Specialist that the only option is to reduce the bill by £31.89 a month. He offers no other solution.
This just ludicrous- and so wrong.
My father does not need a business package at all - he was just keen to have what he thought was the best possible phone service and was 'sold' BT Cloud Voice.
There are surely safeguarding issues here at the very least - he is a vulnerable, extremely old, man.
Does anyone have any advice please? Who else could we contact?
Apologies this is probably a bit left-field on this forum - but we are really at the end of our tethers.
