BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Can Cloud Voice Express app on iPhone remember login credentials

It seems to me that BT have disabled this feature that works in 95% of other apps. Am I mistaken or is there a way to add my login credentials to Apple's Keychain ?

Outgoing voicemail message on Cloud Voice Express/Yealink phone

Since having the Cloud phone stuff I can't see how to record my own personal outgoing message for voicemail (i.e. my "telephone answering machine message") - callers get "Welcome to BT Call minder" . . . This is just the tip of the iceberg on issues...

Transfer of 01245 no to new business owners mobile

Hi AllHave landline, broadband and cloud at home office.01245 no I have had for decades diverts via cloud phone to Internet phone in office.Cancelling landline and broadband on 23/12 as retired.Colleague agreed to take all my future work enquiries on...

New Phone System Question

We have upgraded our internet to Fibre & with that we have upgraded to VoIP.We need to have 4 or 5 cordless phones for use around the building & the ones we currently have are DECT (4 off Panasonic KX-TGCA41E).We currently have just the new VoIP desk...

BT business smart hub 2 .help

I have just been switch to bt broadband for a business phone line. Business smart hub 2. With a Cisco desktop phone .All working fine Purchased a by advanced digital home phone with Alexa. To connect to the business smart hub2 . Phone registers f...

New phone

Just got the new voice express phone, set up and haven't got a clue!How do we connect with our other phone, our old one?Can you record your own message?

Yealink phones and Cloud Voice Express App - continues ringing after answering??

I have 2 Yealink phones and the app on an Android phone . . .If the phone rings and I answer on the Yealink the Android phone with the app rings (even while I'm speaking on the Yealink) - and vice versa. Surely when one of the instrument options ( Ye...

Getting contacts on to phone

I have a new yealink w73p handset with the voip system.I need to transfer my contacts on to it .When I select Phonebook on the phone menu it beeps and says “connection error”has anyone found a way of transferring a lot of contacts to the handset. bt ...

BT Cloud Phone - Outbound ports to enable on Firewall

Hello,I tried enabling following ports on our firewall as per this KB (https://support.btcloudphone.bt.com/articles/RC_Knowledge_Article/8132?retURL=%2Fapex%2FSupportPorta... BT Cloud Phone Meetings signalingSIP/TCPN/A8801, 8802BT Cloud Phone Meeti...

Cloud Voice handset: only rings once despite settings

Hello. Apologies if this has been answered in another thread (I have read through the FAQs and searched key terms) Currently, my Cloud Voice handset will, at best, ring only once before sending the caller to voicemail. Previously, the handset (and ...

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