BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Moving phone number to new location

Hello, My company has two premises and I want to move the phone number from one premises (place 1) to the other (place 2). Our phone line at place 1 is with Virgin Media; we no longer need a line there but we want to keep the number and transfer it ...

Early termination charges on BT cloud phone

I made a big mistake - signing up to BT Cloud Phone for 4 licences in the last few months. I find the BT Cloud Phone system really tricky to configure (despite good support) and I don’t like the way they allocate random direct dial numbers. I have le...

Lifx doesn't connect to cloud with BT Routers.

I have a lifx white 800 and it doesn't connect to the cloud, effectively rendering all useful feature of the bulb broken. This according to lifx support is because I have a bt router - the main broadband supplier in the U.K. Lifx say its a bt problem...

BT Cloud Phone - Cannot End Unanswered Call

I have just started using/testing BT Cloud Phone app on PC. When I call my mobile from my desktop, the call connects fine. If I answer the call, I can end the call by pressing the red button in the app, no problem. However, if I do not answer the cal...

Unable to dial users public phone number

Hi, we have 2 sites setup, but we are unable to call any of the public numbers assigned to all the users in one site. Any idea's?

One extension cannot transfer to one particular extension

Hi people. New here. Thought I'd give this a go. Hopefully some kind soul can help. Please see subject line Some kind of subjective Do Not Disturb at play? Cheers Gavin

BT SIP Trunk

Hello all, Can anyone confirm if there are plans by BT to stop offering the BT SIP Truck service? Jasper

BT MAPI Bridge Issue

I have a BT Softphone App for which I have an Outlook Add-in installed. Since installing the MS Windows 2010 Cumulative Updates the other week (KB4505056) and (KB4497934), when starting my Surface and launching the Softphone App, I am asked for my MA...

Headset no longer working on BT VOIP phone since changing Router

My BT Router was recently upgraded to a BT Business Smart Hub. From that point forwards (although I didn't make the connection until today) my Plantronics headset has no longer worked on the BT Polycom VVX 300 VOIP Phone. As I thought the issue was ...

Sip Credentials

Hi Have tried unsuccessfully to speak with some one about this. Have purchased a grandstream PBX UCM6202 I need the credentials/logins to get it to work of course.Cloud phone support were totally unhelpful said they don't support this device????? not...

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