rental equipment

[TH461]

We rented equipment from BT in 2016 and the description listed it as OID-03165682 we now want to terminate the agreement and return 'it'  but we don't know what it is - all the people involved at the outset are no longer here 

Any ideas would be very welcome 

[BethM]

Hi TH461

Typically these references would be in relation to equipment such as a phone system, and ordered via your BT Local Business office - do it show on your bills with that reference?

[thomas598brown]

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@TH461 wrote:

We rented equipment from BT in 2016 and the description listed it as OID-03165682 we now want to terminate the agreement and return 'it'  but we don't know what it is - all the people involved at the outset are no longer here 

Any ideas would be very welcome 

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Hello,

If you’re facing the dilemma of identifying equipment for reference OID-03165682, your best bet would be reaching out to BT Support. They should have records regarding what the specific rented equipment is.

Meanwhile, does the reference number show up on any billing documents or lease agreements? It might provide clues. WhataburgerVisit com

Has anyone else in the community faced a similar situation before? 

Would you like help in drafting a request to BT Support? 


Best Regards,
Thomas Brown

[lusy26demco]

Completely agree with this! Reaching out to BT Support is definitely the best way to get clarity on the equipment linked to that reference number. Checking billing documents or lease agreements for additional details is a smart suggestion too.