I am sorry to hear other are also having or had this problem.
On the 22nd October i had a new line and broadband installed. On the 8th November my broadband wasn't working so i called bt to ask if there was problem in the area and was told that there was no problem. I was then told i had cancelled my phone line and so the broadband was also cancelled. Why would i have! They cannot provide me with any proof i cancelled the services and was told if i wanted it back up and running i would have to reorder it!
At first nobody in the sales department wanted to talk to me as i originally ordered my services online and said i would have to do it online again. Absurd! I did eventually speak to someone who said the best deal for me would be a feature line. This by the way was more expensive than what i had originally order and tied me in for 5 YEARS! Apparently my package i originally ordered is nolonger available but it was the previous day! Having been on the telephone for over 3 hours at this point i just accepted the feature line just to get a line in to the business. I was then told i would be charged a further reconnection charge of £99! when i asked if i would keep my telephone number, which by this stage was on all advertising, literature, and shop fascia sign costing in excess of £2000, Was told i would have to take over that number and pay a further £25 for the pleasure! I was also told they could not reconnect me until 15th november. I waited for an engineer or something to happen on that day and obviously nothing happened. I called Bt once again and was on hold for over an hour before speaking to someone and then was told nothing could be done and that it would be 30th November! I blew my top by this point and wantewd answers. To then be told i could not speak to a manager for 4 hours was the icing on the cake! I demanded a call back and did get a call back within 20 minutes. Only to be told the same thing it would be escalated and someone would get back to me. I was promised a call back by 3pm the following day and i received a message to say that the person is not in the office and they would try and ring back the following day. I am still waiting for that call back 4 days later! I have called and spoken to them as i can't wait and was told i would be rung back today by 3pm again. We shall see.
Another gripe is that i placed a complaint on the 8th November for the shear incompetance and down right neglect. I am still to receive even an acknowledgement of this complaint 23rd November. If i took this long to deal with my customers queries and complaints, i would certainly be out of business by now. Is there any wonder that new and small businesses are not surviving. BT could be to blame for a large proportion of the blame in many circumstances i am sure.
Watchdog and Obudsman letters next step i think.
Loss of Business so far in excess of £1200 and counting.
