BT - inefficient and uncaring BOS <order number removed>

[suziegrimshaw]

FYI - BOS <order number removed>

On 01 October 2010 BT turned our Broadband off in ERROR.  We are a small company that depends on internet for our workload so it hurts financially when we cannot get internet.

After many many phone calls and empty promises I was phoned today (12th October) and told it was now active YIPPEEEEE but alas I was lied to AGAIN!!!!!!

The icing on the cake came when my husband phoned to say that an email had been received from BT on my personal email address timed at 13:17 hrs TODAY (Yes that is after I was told that my broadband was active!) and the email said that I would be getting broadband at 8pm on 18th October - BT YOU HAVE USED THIS COMPANY AS A SACRIFICIAL LAMB - BE PROUD OF YOURSELVES NOW FOR THE FIRST TIME WE ARE HAVING TO USE AN OVERDRAFT AND IF THINGS DONT IMPROVE IN HOURS WE WILL PROBABLY NOT RECOVER, YOU DON'T CARE AND YOU EMPLOY PEOPLE WHO HAVE NO HEARTS.  YOUR SYSTEMS ARE WRONG IF YOU TURN OFF A BROADBAND LINE IN ERROR AND CANNOT CORRECT THAT ERROR INSTANTLY!    SLEEP WELL COS I CAN'T

[dibendano]

Hi,

You did not tell which side of your BT Business Broadband is not working. On my case, I don't have a broadband for 8 days and keep calling BT about it yet they insist there is a problem with my Cisco router. I asked the sales department to provision me a temporary public static IP address for testing. Guess what, it work.

Usually, the WAN interface of your router is working fine. But the LAN interface which used public ip addresses are a major problem. A large subnet chunk of their IP ranges are not routable or some form of being block to route traffice to the internet.

If your situation is similar to my case, request a test IP block.