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Community Support Guidelines (please read before you post)

BT Employee
BT Employee

The purpose of this community is to provide all BT business customers a place where they can get support from moderators or other community users on all aspects of this BT business products. Here you can help support the community by posting and replying to questions in the community or starting your own general advice guides.


Any and all contributions are welcomed, whether the information is technical or non-technical, as sharing can help solve problems or get questions answered. Helpful posts are given a Kudos rating from other members and correctly answered posts are marked with an Accepted Solutions icon.


While the community is primarily aimed at BT business customers, anyone can join and post in context to the forum’s subject matter. What isn’t permitted is abusive, objectionable and offensive posts including trolling and spam. If a forum moderator encounters a serious breach of the Terms and Conditions of Use, we have the right to temporarily or permanently remove a user’s ability to post. We really don’t want to impose strict rules - but we do want to maintain a healthy forum everyone is comfortable participating in.


The following is a list of guidelines for the benefit of everyone using this website:




Use a meaningful ‘subject’ line.

Try to make the subject for posts specific as its more useful to find answers to specific questions than if you use ‘help needed’.


Keep messages concise.

Shorter posts are more likely to be read. If a longer message is needed, use paragraphs to break up the text for easily reading.


Show appreciation.

If you find another members advise helpful remember you can thank them by giving Kudos or by accepting the solution.


Keep posts to the site on topic within threads.

Always try and keep the subject matter around the originally topic of the post. Ignore posts that are off topic as we may remove them to keep the threads on topic.


Post new threads within relevant forum topics.

If you’ve got a subject to post that doesn’t fit with existing topics please post your message in the Support for Other Products & Services section.




Spam the forum with links to other websites.

We do not allow spam advertising of commercial sites, personal sites or unsolicited private messages by reference or linking. Linking to or referring to pages on BT websites is fine, as well as links to personal sites in a member’s signature. If you are unsure what falls into each category, please ask a moderator first.


Use offensive or bad language.

Please treat all users with respect. This forum is meant to promote friendly discussion when exchanging views between one another.


Abuse others.

Don’t get into personal arguments with other members; express your opinion with rational points is the best way to explain your view. Always have a think about how others would react to your post. If anyone has a problem with a post, just report it to a moderator by clicking on the Options menu to the right of the post and selecting Report Abuse to a Moderator.


Post personal details.

Please do not post any personal information in any of the forums. This includes email address, other contact details and copies of private emails or messages. This includes the personal details of any BT employee. If any forum member asks for personal details, please private message a forum moderator for advice.


Post requests for BT to contact you.

Our customer services agents do not monitor the forum, please contact via the usual methods. Argue with a team request or decision If a Forum team member has to make a request or take any action in a thread, members are not permitted to argue with or complain about the action publicly on the forum.


If there are concerns or you do not agree with a specific decision from a team member, you must first direct your complaint to that Forum team member via a private message and wait for a response. Please consider that all team actions are usually considered final and are not open to public scrutiny or debate. Abuse of the forum, forum members or the Forum team managing it, is a breach of the guidelines. We hope you find these guidelines helpful and look forward to seeing your posts on the forums.


Thanks & welcome!


The Business Support Forum Team