Domain config ? ftp access to .co.uk - Page 2

classroompixie · ‎07-10-2010

I have a .com and .co.uk domain name. (http://www.classroompixie.com & http://www.classroompixie.co.uk)

All is well with the .com domain! Hurray!

However when I ftp to the .co.uk domain I am connected to the .com one.

I want to do a 301 redirect via htaccess file to my .com site, just need the ftp access to be able to park the file in the right place.

In the maintenance section of the BT configuration for my sites I see that the ftp IP address for both domains is the same, could this be the problem I ask myself?

Two things; firstly the ftp entry is greyed out and cannot be changed, at the access level I have, secondly even if I could change it what should it be changed to.

Thanks!

duskjome · ‎08-10-2010

It looks like the .co.uk domain is not hosting on bt's servers, so that might be the issue you are running into when trying to set up the htaccess via ftp, I did a quick host lookup for the IP it is pointing to and it says "Demand Media" from enom controls that IP, which if I'm not mistaken is a redirect IP through enom. That might help you somewhat in finding where the issue is. Where it stands you probably won't be able to connect to our IP for this domain.

Hope this helps.

classroompixie · ‎09-10-2010

My suspiscion is that the .co.uk domain was not set up properly by BT in the first instance and they are now struggling to fix it.

When I first bought the 2 domains the .com was fine but the .co.uk had some issues. Which to be fair BT sorted pretty quick. I have lived with the 302 redirect as I had other things that needed sorting out first. Now however I really would like a 301.

Fingers crossed.

Fiona · ‎13-10-2010

Hi

Did you manage to get this resolved?

Kind Regards

Fiona

BT Business Forum Moderator

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classroompixie · ‎13-10-2010

Unfortunately not.

No reply to the email I sent and the server fairies have not magically resolved the issue on the quiet as they sometimes do.

Not really sure why they use a 302 redirect as opposed to 301 redirect I could just leave it they way it is then.

Fiona · ‎13-10-2010

Hi

I have sent you a private Mail.

Kind Regards

Fiona

BT Business Forum Moderator

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