Broadband account getting locked if multiple machines used

[PinkClep]

I have subscribed to a broadband Internet connection provided by a local cable TV provider.

Normally, I use my laptop which has Windows 7 for light surfing. I have set up a Broadband connection(PPPoE) for the same as per the provider's instructions.

The issue arises when I remove the cable from my laptop and plug it into my desktop and try to use it by setting up a connection there,too. My account either gets locked immediately or even if it connects, USPayserv when I connect the cable back to my laptop, it appears surely locked. Then I have to call up the provider to unlock it 😞

I'm sure that the provider is storing something on each machine and disallowing use of multiple machines. This is a real disadvantage as I can't download overnight by using my desktop.

Please guide as to how I must get rid of this inconvenience.

Thanks and regards !

[kelper]

This forum is for BT Business accounts.  You need to contact your ISP.  But I suggest you leave the ethernet cable connected to the desktop and connect the laptop using wifi.  If you don't understand all this ask for help from a young family member.  Good luck.

Where do you live?  Who is your internet service provider (ISP)?

[tilvere21]

It could be because the connection is tied to the MAC Address of the network card. If the cable modem has a USB port you could try that option to connect to a USB port on the PC and laptop - you may have to install the drivers on the laptop and PC.