Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 1 kudos

Bt Bussiness Broadband ...MASSIVE PROBLEM !

OK since storms 2 weeks ago that took out a lot of modems/kit in my area my business BB has had massive issues. Getting really frustrated now.We have BT business infinity. We are virtualy next to the FTTC cab and were getting a solid 70M all day/nigh...

jov6 by Member
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Resolved! Static IP addresses and SmartHub 6

Setup pretty simple, smarthub 6 onto BT  infinity wth a block of 5 static IPs. Have gone through setting up the internal assignemnet of the required public IPs to internal devices, an SBS server and an applcation server.  (Static IP > MultiNAT) Both ...

BenK by Member
  • 4 replies
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Two weeks and still no solution

I have a business phone line and unlimited fibre BB with static IP.For some reason I was getting two bills, under different account numbers.  After talking to a "migration team" they said they would migrate my phone line (which was incorrectly listed...

hackin8 by Member
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Infinity Business Broadband Fluctuating Wildly

My BT Business has been fluctuating massively since last Friday afternoon 6th July. My speeds have always been a constant 30mb download and 7.5mb upload before this. Since last Friday afternoon they vary massively between 30mb and less than 2mb downl...

Llyn by Member
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Resolved! Company Static IP Query

Hello When we had 5 Static IP addresses I used the BT Business Hub to allocate each server an internet-facing IP address. We moved most of our servers to cloud services and downgraded our BT Business service to a single fixed IP address. At this time...

BT Business 4G Assure - Can I extend this through cat5?

Hi,Can I extend the 4G assure through cat5/6 wiring? as I am unable to receive a signal next to my master socket connected directly to the Business Hub 5. As far as I am aware I have a few options such as placing the router and 4G assure next to a wi...

BT Smart Hub 6 Comprehensive Manual

Hi I need to have a comprehensive BT Smart Hub 6 manual.I want to setup a customised Firewall and Routing for 5 Static IP's. Thanks in advance