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Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

martinbirch
Member

on ‎31-01-2023 11:55 AM

Hi,

I'm having issue connecting to BT IP addresses that I use for work. If I try with the DSL line connected traceroute fails, if I disconnect the DSL line and use 4G BT failover then it works correctly.  Testing from other non-BT sites also works.

Thanks

Martin

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2 REPLIES 2

itmika
Member

on ‎31-01-2023 01:57 PM

Hi Martinbirch,

I have the same problem which you can see at 

https://business.forums.bt.com/t5/Broadband/BT-blocks-block-of-static-IPs/td-p/88139.

The BT support says access to static IP is the owner problem and refuse to look into problem.

Moreover, I had some IPs which were blocked even by 4G failover. 

Thank you,

Jac

 

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VickyK
Administrator
Administrator

on ‎06-02-2023 12:37 PM

Hi @martinbirch ,

 

I'm sorry to hear about the issues you're having. If you can please go to my profile and send a message I can get you in touch with our technical team to look into this with you.

 

Thanks,

 

^VickyK

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