Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
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BTHub6 and (eg Nest) wi-fi device configuration, technical advice

Our organization's building has (internal) flint walls which effectively blocks wi-fi and 4g.For this reason, we have an internal 48-port ethernet network delivering wired internet to most rooms.Nevertheless, we need good wi-fi for our guests and vis...

eauio by Member
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How long does it take for 4G Assure to kick in when line disconnects?

Subject line says it all really. BT Business broadband line disconnects every so often (particuarly when weather is bad) which causes problems with POS system - disconnected / reconnected 3-4 times yesterday (time between disconnects and reconnect ca...

BT Business Hub 6 VPN and email issues

Hi all, wonder if anyone could help please?We have been a long standing BT customer for years.In September last year, we signed up for a BTNet line.  Lead time was quoted at 45-55 working days, so we were hoping to have this in place well before Chri...

BEng by Member
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Hammersmith in 2020 at 8Mbps

My bt connection in hammersmith is the standard copper wire internet. I wanted to know if someone can tell me if this can be upgraded. I asked BT andgot two different answers:1. Person 1 who installed BT told me that I should be able to get upto 60Mb...

envigo by Member
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Replace 4G dongle with Mifi hub

Hi all,We have a 4G dongle plugged into our BT router that allows access to the net if the phone line goes down.If we replace this with a Mifi dongle/adapter, and plug it into the BT router USB port, will this work the same?TIA Edit: I inadvertently ...

epsteel by Member
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Bridging FTTC connection from draytek vigor 2860 to unifi USG.

I have a static FTTC connection to my draytek modem that I would like to bridge to my unifi USG router. However when I put the draytek in bridged mode I still cannot access the broadband network through my USG by entering the broadband username and p...

Resolved! BT NET business lease line 10 gig or 10g bearer??

  Are there anyones using this services with 10g bearer etc??? If so, any issues etc????? Just like to know from someone who using the service with that speed.. kind regards Daniel Clark

Resolved! Installation work covered up to £2800????

 Hi, How does the scheme work and when it said covered up to, i guess that it can go over that amount and would i be charge etc??? 3 & 5 years contract?? any penalty fee etc??? kind regards Daniel Clark

BT Cancellation

 Hi there. I have been a BT business customer for over two years. THE PROBLEMI have been having problems with BT over the past year, with slow and dropped connections. It's a BT business account. Although when I speak to business customer services, t...