We have an update for anyone that is following/has similar issues.
After being told by BT engineering, who apart from their frankly ridiculous 3rd party mind block, (why have an approved vendor such as Draytek when you aren't even remotely willing to even countenance the possibility that a customer using one might need some entirely BT specific settings for the 3rd party unit) have been excellent, that there is a billing block on the account.
So on Saturday we rang billing, no block at all, just an outstanding bill for IP phones that we haven't received, where promised were next day only to be on a 6 week lead and wasnt due yet anyway (because we hadn't received them). So we paid up, were told it would clear in 24 hours, so we are now in credit with BT!
Fast forward to Sunday. Still a block.
Fast forward to this morning. I am on the phone to technical. my MD is on the phone to billing. You couldn't write it; technical - the account has a block, billing - no block. So we put them together to work things out and called our local BT business team.
The upshot of all this is after countless hours of 3 members of staff calling BT's various departments we find out there is a hidden department (we have called them the secret squirrel club) within BT that need to remove the block. You cannot email them, they have no phone number and they have no name, hence secret squirrel club or SSC. So SSC will remove this block within 4 hours.
Excellent - nope, we were lied to again. after leaving it 5 hours and calling billing we were told by billing "we didn't tell you that, we said 48 hours", they didn't, they lied, yet again.
So to test my theory that this is all BT i tried the Business HUB with the username and PW supplied for the Draytek, it does EXACTLY the same thing. Arrggghhhh.......
So the upshot of this is if i can save anyone's time before they make the leap to BT - do not. I can heartily recommend XLN.
