How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Because I will move in my new house at July 27,22. How should I transfer my Boardband service plan to new house?
Hi all. Where I work, we have a few remote sites that have a BT SOGEA connection with a 4G failover element incorporating the BT Business Smart Hub 2. (BT Hub firmware version is unknown, although I expect somewhat recent as BT connections were only...
Hi all. Hopefully someone can maybe assist me with something. Our local club is getting FTTP installed, Openreach have came out, everything internally is ready to go, although BT were unable to connect the overhead Fttp line to the business, they ev...
I have a BT Business Hub installed and a 5 IP block behind the router. I have a simple Cisco router behind it and I can ping the Cisco router on it’s dedicated IP from the internet. However, I cannot reach it on ssh / ssl. This should be simple. What...
We have been running successfully with Draytek routers/modems (2820, 2830, 2860 or 2866) on ADSL, FTTC and G.Fast for the last few years. Using either the built in modem for the Draytek, or a separate Draytek VDSL modem, or latterly the BT G Fast mod...
I have subscribed to a broadband Internet connection provided by a local cable TV provider.Normally, I use my laptop which has Windows 7 for light surfing. I have set up a Broadband connection(PPPoE) for the same as per the provider's instructions.Th...
We have a couple of sites with BT business connections that have 4G assure. However we need to put in place site to site VPNs back to our central site for these locations. If we use the Hubs in bridge mode, we lose 4G assure, and the 4G dongles do no...
I recently had full fibre + hybrid connect installed and have been simulating line faults to check how hybrid connect works. I've observed that the router continues to use 4G for about 25 minutes after the broadband connection has returned. I underst...
Good Evening, In the medical centre that I work in our health board installed two ONT's which were intended to be for our back up FTTP circuits which they require us to have installed. We are currently in the process of having a new phone system ins...
Hello I am business owner and using BT landline and broadband in my restaurant. I had a broadband cutting off issue back in march. I called the bt and asked them for help as my business is running in based of online ordering system and I was loosing ...
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