BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Resolved! Static IP Issues

Hoping someone can offer some help here. I am having issues with Static IP. I was told my static ip is x.x.x.x. I put this IP address into the BT Router along with the subnet of 255.255.255.240. After this I click on the MultiNAT tab where I select o...

Resolved! BT Sport through Business Account, ID003 unable to access

Hi, I've been trying to access the BT Sport App but I always recieve the error ID003 "you haven't activated BT sport on your account yet". I have linked my BT Business Account to my BT ID, but it still does not let me access this.

BT Business hub and content filtering.

I am working with a client who is setting up a small school for children with problems. They have ordered BT Business broadband unlimited with Assure 4g backup. i will be adding two unifi wifi access points at either end of the building. They will n...

Draytek 130 (Modem) to Draytek 2926

I have a couple of questions. Firstly with the homehub 5 that we received as part of the business line I am unable to assign the account and password to the homehub received in letter format. tries PPP and fails so we have had to stick to the green-l...

Access to BT WiFi

We have a business broadband account, and would like to be able to log into FON, Openzone etc. In My Account, if I click 'Manage Services', I get... Sorry, it looks like you’ve logged in using your online billing details.To manage your domains, emai...

Bt Bussiness Broadband ...MASSIVE PROBLEM !

OK since storms 2 weeks ago that took out a lot of modems/kit in my area my business BB has had massive issues. Getting really frustrated now.We have BT business infinity. We are virtualy next to the FTTC cab and were getting a solid 70M all day/nigh...

Resolved! Static IP addresses and SmartHub 6

Setup pretty simple, smarthub 6 onto BT infinity wth a block of 5 static IPs. Have gone through setting up the internal assignemnet of the required public IPs to internal devices, an SBS server and an applcation server. (Static IP > MultiNAT) Both ...

Does BT offer a service for Multiple Different IP for Different Devices?

Hi everyone, I am not super Tech savvy guy but i understand the basics so sorry if my terminology is not the greatest with my question. This is why i am on this thread to try find the correct answer of what i am looking for exactly. I run a few small...

Unable to upgrade to fibre because cabinet full. Is it possible to confirm this?

I currently have residential fibre broadband but had a requirement for a static IP. I asked BT to change my package from residential to business so I could get a static IP. I was told by BT that the cabinet is full and they could not give me fibre ...

Two weeks and still no solution

I have a business phone line and unlimited fibre BB with static IP.For some reason I was getting two bills, under different account numbers. After talking to a "migration team" they said they would migrate my phone line (which was incorrectly listed...

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