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BTConnect email addresses and how to access your email


There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern authentication so you will need to log in via webmail to access your emails now. You can find out more here in our FAQs. 


How can I access my mailbox?

You can access your mailbox:

  • At (this is browser-based access).
  • Via, My Account (which links to
  • Using the Outlook Application on mobile devices.

I don't know my password

The username and password used to access your mailbox are the same as you use to login in to My Account.

Find out how to recover your login details.   



I fully support the authentication changes made, and Ihave to lauh outloud at anyone who who has so badly managed their email, that losing a mailbox means they have lost data.


However, we have had it suggested that our mailbox of many tears, will soon stop working, due to us no longer being a BT customer. We only moved away a few weeks ago, and despite various folk telling me that we can get premium amila nd keep on using that mailbox, which still works today, I can't find anyone in BT to take this forward.


Karma!  It was never wise to tie your email or websites to your ISP as you have now found out.


Thank you for the update regarding BTConnect email addresses. It's reassuring to know that there are no plans to remove them. However, I have a question about accessing my mailbox:

If I need to log in via webmail to access my emails now due to the replacement of basic authentication with modern authentication, can you please clarify the steps to ensure a seamless transition? Specifically, I'd like to know how I can access my mailbox using the Outlook Application on mobile devices. Thank you in advance for your assistance.


Hi George2


Have you attempted to log into your BTConnect email address through the Outlook Application app? It will guide you on how to do it.