BTConnect email addresses and how to access your email

[BethM]

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern authentication so you will need to log in via webmail to access your emails now. You can find out more here in our FAQs. 

How can I access my btconnect.com mailbox?

You can access your mailbox:

• At outlook.office.com (this is browser-based access).
• Via business.bt.com, My Account (which links to office.com).
• Using the Outlook Application on mobile devices.

I don't know my password

The username and password used to access your btconnect.com mailbox are the same as you use to login in to My Account.

Find out how to recover your login details.   

[BethM]

Hi KamalH

If you cancel the services your BTConnect emails are linked to, you will lose access to the mailboxes.

[RobertR]

Hi  Beth

But how do we increase storage of emails. I have already had to archive a few years ago thousands of btconnect emails due to the change in security settings (which was completely useless for long term BT business users). Why did BT capitulate to Microsoft in agreeing a max of 0.95GB email storage? Is it a BT policy decision to exit business email provision by compelling customers to migrate? Thanks. 

[StewartH]

Hi Beth,
I am wanting to access my BT Connect email address using the Outlook Application on Windows not Mobile.
Please can you advise how to do this?

The reason I am wanting to do this is so I can export my emails as a PST file so that I can import my emails into my new email account. If I cannot login to BT Connect using Outlook for Windows can you advise how I can get a PST of my emails please?