btconnect.com email not accessible - Customers getting bounce backs

[JDpope]

Hi

I have noticed that our btconnect.com email account no longer works!

We cannot login on the web and if you email it, we get a 365 bounce back saying that the address is not found at btconnect.com

Basically , 365 is reporting the address no longer exists !

Can anyone help ?

Thanks

[BethM]

Hi JDpope

When did it stop working?

[JDpope]

Within the last 24 hours. 

[BethM]

Hi JDpope

Can you please send over a private message with the btconnect email address in question?

[BGate]

Our btconnect email is having this exact same issue, emails are getting returned to the sender with failed delivery notifications & we are unable to login to outlook web with the password we reset for the bt business account login.

[BethM]

Hi BGate

Is your btconnect linked to a live account with us?

[BGate]

I'm not sure, our account is listed as having Business Email Lite & Office 365 Small Business. When I try to login to outlook web I use the email ending with @btconnect.com

[BethM]

Hi BGate

Are you paying us for any services? That's what I mean by if you have a live account. BTconnect email addresses are linked to BT Business broadbands typically.