btconnect.com email not accessible - Customers getting bounce backs

[JDpope]

Hi

I have noticed that our btconnect.com email account no longer works!

We cannot login on the web and if you email it, we get a 365 bounce back saying that the address is not found at btconnect.com

Basically , 365 is reporting the address no longer exists !

Can anyone help ?

Thanks

[BethM]

Hi JDpope

When did it stop working?

[JDpope]

Within the last 24 hours. 

[BethM]

Hi JDpope

Can you please send over a private message with the btconnect email address in question?

[BGate]

Our btconnect email is having this exact same issue, emails are getting returned to the sender with failed delivery notifications & we are unable to login to outlook web with the password we reset for the bt business account login.

[BethM]

Hi BGate

Is your btconnect linked to a live account with us?

[BGate]

I'm not sure, our account is listed as having Business Email Lite & Office 365 Small Business. When I try to login to outlook web I use the email ending with @btconnect.com

[BethM]

Hi BGate

Are you paying us for any services? That's what I mean by if you have a live account. BTconnect email addresses are linked to BT Business broadbands typically.

[dhorse666]

I'm having the exact same issues. However I've moved to a BTNet leased line in 2022 and was told that my btconnect email was cancelled then. I'm still able to access it but customer service have told me that it could turn off at any time. I need it as all my business interests are tied to it. Can you help?

[BethM]

Hi dhorse666

If you have cancelled the service it was associated with (I assume an old standard BT Business broadband line), there is no way to retain your BTconnect mailbox.