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btconnect.com email scam

jcnason
Member

We received an email apparently from BT saying our btconnect email would shortly cease. Unfortunately clicked on the htm attachment and entered email and password. Now realised it was a scam. Changed password and contacted support, but not sure if this is too late to prevent harm.

1 ACCEPTED SOLUTION

Accepted Solutions

sarafoster
Member

I'm sorry to hear that you fell victim to a phishing scam. It's good that you've already taken steps to change your password and contact support.

To minimize the potential harm, here are a few additional steps you can take:

  1. Enable two-factor authentication (2FA) for your account. This will add an extra layer of security to your account, making it more difficult for attackers to gain access, even if they have your password.

  2. Check your account settings for any unauthorized changes, such as email forwarding rules or vacation messages. Attackers may use these settings to further compromise your account or to conduct further phishing attacks.

  3. Scan your computer for malware. Attackers may have installed malicious software on your computer that could compromise your security further or steal additional sensitive information.

  4. Be vigilant for any suspicious activity in your email account or on any other accounts associated with the compromised email address. Report any suspicious activity to the relevant service provider immediately.

  5. Educate yourself and others about the dangers of phishing attacks and how to recognize them. A little bit of awareness can go a long way in preventing future attacks.

Remember, it's always better to err on the side of caution when it comes to your online security. Don't hesitate to contact your service provider or a cybersecurity professional if you have any concerns.

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3 REPLIES 3

sarafoster
Member

I'm sorry to hear that you fell victim to a phishing scam. It's good that you've already taken steps to change your password and contact support.

To minimize the potential harm, here are a few additional steps you can take:

  1. Enable two-factor authentication (2FA) for your account. This will add an extra layer of security to your account, making it more difficult for attackers to gain access, even if they have your password.

  2. Check your account settings for any unauthorized changes, such as email forwarding rules or vacation messages. Attackers may use these settings to further compromise your account or to conduct further phishing attacks.

  3. Scan your computer for malware. Attackers may have installed malicious software on your computer that could compromise your security further or steal additional sensitive information.

  4. Be vigilant for any suspicious activity in your email account or on any other accounts associated with the compromised email address. Report any suspicious activity to the relevant service provider immediately.

  5. Educate yourself and others about the dangers of phishing attacks and how to recognize them. A little bit of awareness can go a long way in preventing future attacks.

Remember, it's always better to err on the side of caution when it comes to your online security. Don't hesitate to contact your service provider or a cybersecurity professional if you have any concerns.

Jen1
Administrator
Administrator

Hi @jcnason we're really sorry to hear this. We believe this is a scam, there hasn't been any communications sent out about btconnect emails and these are not being removed. Thanks for making us aware of this scam. And thank you @sarafoster for your reply, it contains great information which will be really helpful. We also have a   published blog on staying aware of phishing scams with useful information on how to protect yourself from scams and what to do if you've fallen victim to a scam. 

tjrw
Member

We have been getting 2-3 of these every day for the past couple of weeks. Fortunately no links activated. We think that they know if the email is opened and therefore keep sending hoping you’ll eventually click….

They come from random btconnect addresses.