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Jrhewitson1
Member

!!!!!!!!Forgotten_your_login____2024-06-26 at 13.38.15.png

12 REPLIES 12

kelper
Guru

You must write , in words, what your problem is.  All we see is a yellow triangle as the picture won't show until it is approved by a moderator and that might be Monday.

Jrhewitson1
Member

Hi,

Its difficult to work out what is going on with various screens and rabbit holes to follow and track!

 

regards

  John

kelper
Guru

Well, you make it very hard for members to help you!  Please describe your problem.

Jrhewitson1
Member

Well that screen states that 'btconnect' email addresses are not valid! Fujitsu involved perhaps.

BethM
Administrator
Administrator

Hi Jrhewitsonjr

 

What website are you trying to log into?  The email address domains it suggests there are all residential so it looks like you're trying to log into a residential website using your business details?


^BethM

Jrhewitson1
Member

Hi,

That did cross my mind! Thanks for pointing that out. I should have the login screen book marked!! However as usual I can't find that entry. As usual any advice is welcome.

regards

  John

PS I managed to login to an 'outlook' email address after being denied access for a number of years, but now I have to wait another month apparently?

 

Jrhewitson1
Member

Suspicions confirmed! Login to BT yes, but try to login to the 'email' screen, the screen switches to 'Microsoft' and another road block! And when Microsoft puts a block on that is that.

regards

  John

BethM
Administrator
Administrator

Hi Jrhewitson1

 

Just to make sure I understand correctly, you're trying to log into your btconnect email address to view the emails in your mailbox? 


^BethM

Jrhewitson1
Member

From the BT 'account' page I clicked email and the link defaults to Microsoft!! If there is another way then let me know, as I cannot use the 'btconnect' email address at the moment in time.

 

regards

  JohnWas-ist-das-denn______2024-07-07 at 17.42.58.png