Caller display not working on business line

[kelper]

I changed from a BT domestic to a BT Business account.  Since then caller display has never worked.  When I was with BT domestic it worked perfectly.  I use a BT 8600 cordless handset.  I have the phone and nothing else plugged into the master socket, an OpenReach 5c.  I have reported this five times and BT keeps closing the fault without ever checking with me.  If I dial *#234# it tells me caller display is active.  All I get for incoming calls is 'no number'.

Any suggestions?  I have raised a complaint and that is crawling along but with no progress.

[PaulC1 · Accepted solution]

Hi Kelper, 

I sent you a DM regarding this in November. Send me another DM and I can have a look at it for you no problem. 

Thanks

^PaulC1

[kelper]

All sorted thanks to PaulC1.  Once the complaint was actually handed to OpenReach after eight months of reporting to BT.  It was a broadband fault in the exchange.