digital line is not activated

[349596448]

I was suggested to have a digital line.The engineer came yesterday to install it. However the digital line is still not working. I have tried to phone order team and technical team. They both said they got no problem then kick me to each other.Some staff said I should wait even if they don't know what the problem caused. I am running a business I need the phone line to take phone call.but it looks nobody could help me.

[BethM]

Hi 349596448 

I'm sorry you've not had anyone take ownership to get this sorted. Can you please send over a private message so I can look into this?

[349596448]

Hi I can't send messages to you

[BethM]

Hi 349596448

Oh no! Are you getting an error?

[349596448]

It said  I reached the limit number of private messages 

[monkk]

They are switching off analogue by 2025, not ripping out the copper by then. To use your analogue phone you'll need to use an ISP supported router like the SH2. I will be porting my number to a VoIP provider like Sipgate and continuing to use my own router.

[Amyyau7]

My parents business has the same situation like this. BT team kick each other. How do you sort out this situation?

[AdamC]

Hi, 

I am sorry for any issues caused. Our help articles for cloud voice express can be viewed here BT Cloud Voice Express help and support | BT Business

If the support on these articles is not sufficient please privately message me and I will do all I can to help.

Thank you

Adam