We've used a local vendor since we opened our clinic in 2003 and they've always steered us in a good direction, until we signed our last VOIP contract to go with Zultys. Zultys is horrible and I cannot wait to flush them. Our contract expires in a couple of months. Thank God.
We currently have 4 physical VOIP phones, but happy to get new hardware if we need it. These phones suck.
Our needs are relatively simple. We have a clinic in Austin, 4 therapists including me, and hopefully we're about to grow so we'll need to be able to expand. I'd like to have:
- ability to answer on a physical phone in the clinic or an app if out of the clinic
- transfer calls to other users, or put on hold
- get emails or some kind of notification of voice messages left for us. If we get a call Sunday afternoon and they leave a message, I want to know about it and easily be able to listen to it.
That's about it. Was taking a very preliminary look at RingCentral, Nextiva and Ooma. Open to any suggestions anyone has.
