cancel
Showing results for 
Search instead for 
Did you mean: 

Yealink phones and Cloud Voice Express App - continues ringing after answering??

rob-SMR
Member

I have 2 Yealink phones and the app on an Android phone . . .

If the phone rings and I answer on the Yealink the Android phone with the app rings (even while I'm speaking on the Yealink) - and vice versa.

 

Surely when one of the instrument options ( Yealink (either) or Android) is answered any ringing should stop at once.

 

I've just answered a call on one of the Yealinks - the Android rang and continued to ring even after I'd hung up the Yealink (it was just a short call with a security code for banking)

 

It doesn't seem right to me . . . . .  - and it best is totally illogical.

3 REPLIES 3

SamG
Administrator
Administrator

Hi rob-SMR,

 

I'm sorry to hear this. 

 

Can you please send me a PM with some of your account information? I'll then reach out to our Cloud Voice Express team to see if they can assist.

 

Thanks,

 

^SamG

rob-SMR
Member

Message sent with BT Account & Phone numbers

rob-SMR
Member

No word from anyone at BT and the issue continues . . . . the "fault tracking" just displays a "we can't access your details now, try later" - and has done for 5 days.