Yealink phones and Cloud Voice Express App - continues ringing after answering??

[rob-SMR]

I have 2 Yealink phones and the app on an Android phone . . .

If the phone rings and I answer on the Yealink the Android phone with the app rings (even while I'm speaking on the Yealink) - and vice versa.

Surely when one of the instrument options ( Yealink (either) or Android) is answered any ringing should stop at once.

I've just answered a call on one of the Yealinks - the Android rang and continued to ring even after I'd hung up the Yealink (it was just a short call with a security code for banking)

It doesn't seem right to me . . . . .  - and it best is totally illogical.

[SamG]

Hi rob-SMR,

I'm sorry to hear this. 

Can you please send me a PM with some of your account information? I'll then reach out to our Cloud Voice Express team to see if they can assist.

Thanks,

^SamG

[rob-SMR]

Message sent with BT Account & Phone numbers

[rob-SMR]

No word from anyone at BT and the issue continues . . . . the "fault tracking" just displays a "we can't access your details now, try later" - and has done for 5 days.