I have 2 Yealink phones and the app on an Android phone . . .
If the phone rings and I answer on the Yealink the Android phone with the app rings (even while I'm speaking on the Yealink) - and vice versa.
Surely when one of the instrument options ( Yealink (either) or Android) is answered any ringing should stop at once.
I've just answered a call on one of the Yealinks - the Android rang and continued to ring even after I'd hung up the Yealink (it was just a short call with a security code for banking)
It doesn't seem right to me . . . . . - and it best is totally illogical.
I'm sorry to hear this.
Can you please send me a PM with some of your account information? I'll then reach out to our Cloud Voice Express team to see if they can assist.
More on the Yealink/Mobile phone relationship . . . after much discussion with BT we now have 4 Yealink phones in the building as using mobiles as handsets simply didn't work. The issue up-thread about the ringing after answering seems to have been fixed having had quite a few app updates.
BUT - when an incoming call arrives the Yealink phones ring together with the Android mobile when WiFi is on . . . . is there a way to stop the mobile app ringing? (i.e. I don't want it to, and there is an overlap delay when answering the Yealink)
Looking at the app settings there is no obvious option - although disabling the app's use of "phone" would be expected to do so - it doesn't. Forcing a stop on the app has no effect either.
To get calls on your phone again, simply follow the same steps but switch off Do Not Disturb.