BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Smart Hub, Digital Voice and Eero

We finally got our Business Fibre broadband connected. I also have a Digital Voice service, although we are still waiting for a number port to be completed. Parts of our building get virtually no signal from the Smart Hub 3. I have some Eero 7 range...

BT / Openreach nightmare

I know some out there have had similar experiences to this - please let me know if anyone found a solution. BT Business Fibre Broadband ordered about 11 weeks ago when we moved to a new house. Openreach had to lay a new cable to the house - that was...

FTTP Down Since 11th June - Support Are Incapable of booking Openreach Engineer

HiI'm hoping a moderator can pick this issue up for me; Our FTTP line has been down since 11th June, so far we have had 19 fault incidents logged for this (all closed without fixing the issue) and one open official complaint (IMP-162016346). There is...

Resolved! BT are telling me they cannot take over a Plusnet FTTC line as SOGEA is not available ?

I'm in the process of transferring around 20 Plusnet BB lines in 6 counties to BT Business. It has not been a smooth transition as I have had issues with around 1/3 of them ! However this latest fiasco has got me stumped.BT is now telling me that th...

Fault 1 - 162085470 cannot access online account

I cannot access my online account. BT said they fixed it and cancelled the Fault ref 1-162085470 BUT it is not fixed. I still cannot access my online account BT keep chasing me to pay my bills but I cannot access my online account to print the invo...

DMP portal

I apparently have a marker on the BT DMP portal , no one can seem to help me remove it billing goes to faults faults to billing it’s apparently a simple fix which no one can do. How do I get the marker removed there is no debt or bills on the line or...

I need HELP & no one from BT is replying

I'm nearing the end of transferring 20 Plusnet BB accounts to BTB and I have issues with one in Ipswich. My BT sales person said that I could upgrade to FTTP at the same time as taking over the line, but Openreach have determined that this is not act...

Line Restriction no one can solve

There was a restriction placed on our line on the day you had your outage Wednesday 24th, by way of order that order was then never removed but no one can see any restrictions. I have called billing faults , orders, no one can see any restrictions it...

Guest WiFi on smart hub 3

Hi, has anyone managed a workaround to extend the Hub 3 Guest Wifi?I have tried a WiFi extender using the hub WPS but it only extends the main Wifi, not the Guest Wifi.I have tried 3 extenders so I presume the hub3 is smart and prevents connection.Th...

BT Net Complaint

Hi,Just wondering if anyone can help. I need to raise a complaint about the service I’m currently receiving from the BT Net department.I've just posted this on the BT Business Complaints: I'm wishing to raise a complaint about the service I have rece...

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