Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
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BT failed to provide service but keep charging

I signed up full fiber broadband in January 2026, it was supposed to go live in March but it is still not available in May. BT has already start billing me for two months even though I did not get any of the service I signed up for.  Here is what hap...

ytsher by Member
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  • 1 replies
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Extending a smart hub 2 with a black disc

I want to extend my wifi (Business Smart Hub 2) and am considering picking up a cheap black wifi extender disc (where there are loads available). Will I have any issues getting it to work, assuming it is fault-free?I contacted BT about getting an ext...

BT Business Billing Debacle

* In October 2025 we received auto texts informing us of expired broadband services. At the time we had 8 bundles*October 20th 2025, we contacted BT Business to enquire which contracts had expired, they informed us of three, in which we cancelled. Th...

DRB by Member
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  • 1 replies
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How do I keep btconnect.com email addresses and emails ?

Please note that I am non technical! l have BT business broadband (at home) which also gives me @btconnect.com email addresses. I have many important @btconnect.com emails stored on the BT servers only. I would like to end the BT business broadband b...

KRIS by Member
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  • 7 replies
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No BT services - but still being billed

In July 2035 we advised BT that we had to move due to premises were to be sold off (CM16 7PE) and in August we got confirmation from BT that the new premises (IG9 5BL) were fine and that all services would be connected. In September we moved offices ...

IPv6

Can I get confirmation from someone that Static IPv6 /56 prefixes are available on ADSL connections?I have just spent an hour on live chat and ended up cancelling the Static IP as the agent said BT only offer Static IPv4 addresses.  

SJ20035 by Member
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BT BUSINESS SMART HUB 2 OR 3 BRIDGE MODE AND CVE

Hope someone can shed some light on this as I when trying to talk to BT staff I feel like they don't actually know anything about their own products.    Please let me know if this would be better posted on another board like phones. My company is cur...

drcl by Member
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  • 3 replies
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