BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BT business responding to complaints

Hi, I have been trying to resolve a complaint with BT business but they never respond to written complaints. Has anyone ever had a response to a written complaint? This means I have to call each time and repeat my complaint over the phone to a call ...

BT/EE Becoming a nightmare

I have lived in my property for almost 7 years now with 2 fibre lines coming into the property, 1 in the house for home TV and home office and 2. In the garage for the business office. To do that I have two ONT units in the property. It seems that ...

Use of Live Chat

If this is not the best board for this then please tell me what is!I have been trying for two days to get someone to resolve my issue of my emails not working (this should be in Email and Hosting I hear you say - just wait!). I have run my own email ...

sme contract renewal

I received message from [email protected] advising contract up for renewal. Agreed to renew and received message from BTEnterprise [email protected] asking me to "Press to start collaborating".I have no knowledge of lightico. Is this a...

Smart Hub, Digital Voice and Eero

We finally got our Business Fibre broadband connected. I also have a Digital Voice service, although we are still waiting for a number port to be completed. Parts of our building get virtually no signal from the Smart Hub 3. I have some Eero 7 range...

BT / Openreach nightmare

I know some out there have had similar experiences to this - please let me know if anyone found a solution. BT Business Fibre Broadband ordered about 11 weeks ago when we moved to a new house. Openreach had to lay a new cable to the house - that was...

FTTP Down Since 11th June - Support Are Incapable of booking Openreach Engineer

HiI'm hoping a moderator can pick this issue up for me; Our FTTP line has been down since 11th June, so far we have had 19 fault incidents logged for this (all closed without fixing the issue) and one open official complaint (IMP-162016346). There is...

Resolved! BT are telling me they cannot take over a Plusnet FTTC line as SOGEA is not available ?

I'm in the process of transferring around 20 Plusnet BB lines in 6 counties to BT Business. It has not been a smooth transition as I have had issues with around 1/3 of them ! However this latest fiasco has got me stumped.BT is now telling me that th...

Fault 1 - 162085470 cannot access online account

I cannot access my online account. BT said they fixed it and cancelled the Fault ref 1-162085470 BUT it is not fixed. I still cannot access my online account BT keep chasing me to pay my bills but I cannot access my online account to print the invo...

DMP portal

I apparently have a marker on the BT DMP portal , no one can seem to help me remove it billing goes to faults faults to billing it’s apparently a simple fix which no one can do. How do I get the marker removed there is no debt or bills on the line or...

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