BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Broadband connection - 6 months and waiting

SIgned a 3 year contract with local BT business in Jan 2026. New line required and extra construction charges (new pole) agreed and signed for (twice!). Original order cancelled by BT in march, then reinstated. Now they tell me that I have not autho...

wifi extender smart hub 3

I have a smart hub 3 for business and a smart hub 2 for home. When I connect a wifi extender to the smart hub 2 it connects almost immediately , but it won't connect to the smart hub 3, is the smart hub 3 restricted for wifi extenders? thx

JVC TV is slow to connect to BT smart business hub 3.

Hello,I have a BT smart business hub 3 router, my JVC TV is connected by cable connection to the router, the issue is that when I switch the TV on, the menu screen at the top say not connected, have to wait up to 10 seconds for the Tv to connect to t...

Resolved! Issues with BT smart hub business 3 router

Hello,I have a BT smart hub business 3 router, I had to buy this router as I have had so many BT smart hub 2 routers that have gone wrong and BT tech support can not find the fault, so that why I had to buy the BT smart hub business 3 router, the iss...

Fibre installation

HiI'm due to be starting an extension to my property where i run my business from, my phone line is currently underground and I'm wondering if there is any way of contacting Openreach to discuss if i can put a duct in the ground while its open to sav...

Hybrid Connect Device - will it connect to a 3rd party (Asus) mesh system?

I have recently taken delivery of business system S hub3? and it comes with a Hybrid Connect Device - will it connect to a 3rd party (Asus) mesh system?Can anybody tell me? - I have tried the default IP which I understand is 192.168.1.254 and connec...

Using Asus Mesh with BT Business Complete Wi-Fi Plus

I have a working Asus Mesh system with an Asus Zen Router behind a BT Superhub2 set up in bridging mode acting as a modem. It works.I was recently persuaded to renew my business contract and was tempted by the provision of six Business Complete Wi-Fi...

Obtaining settings to set up third party route

I hope someone who knows their stuff can help us please We're setting up a third party router and have just obtained a static IP address for our line this morning. Our IT staff need more details than the Router address and the subnet mask that came ...

Guest Wifi extending

I have BT business smart hub, it has normal Wi-Fi and a Guest Wi-Fi , the Guest WiFi is only available from the Hub, you cannot extend it by using CAT cable. What is the best way to pick up the Guest wifi close to the HUB (not using a cable as the in...

Remote monitoring of a Satelite & doing a speedtest

Hi,We are a Heritage Railway, with a remote Station and Workshop complex. Our Broadband is used by our volunteer staff and customer on running days and any volunteer's on non running days, but our alarm systems and CCTV also go through this. W...

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