How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Our shop started 3 months ago. We requested a very simple broadband for 1 PC and 2 iPhones before our opening. Raised a complaint after 1 month. Already have a complaint reference number. Now after 3 months we are still waiting for the broadband beca...
So I came into the office today to find internet was down. The router (SH3) had a solid green ring. .I have tried powering off/on, pushing reset button (various different ways) but the green ring remains no matter what.I did some googling and found ...
Hello, I am just looking into getting the BT business wifi. I have been told on the phone that to have an extra extender disc it's £9 per month! Can I just get a 2nd hand disc if it is also say a hub 2. Will that work?And I have seen on posts on her...
Hi,I recently been upgraded to FTTP. I have an IPv4 static /29 block, which (eventually) was successfully ported to the new connection. I am using a 3rd party router. I went in yesterday to configure IPv6... but the DHCPv6 client was not able to acq...
My broadband went off on September 11th. Spent an hour on chatline, told it was my hub and they would send a new one out free of charge on 48 hour tracked?! I have a shop broadband, 2 digital phones, card machine and till. At the very least it shoul...
Hi,I've just been upgraded to FTTP and am currently on a dynamic IP address (I ordered a static one). The Openreach engineer thought that it should switch over to the static one once the old service is switched off.I'm using a third party router (Dra...
I am writing to make a formal complaint regarding the loss of my internet service. Since Friday 19th September, my internet has not been working. This has meant I have been unable to receive calls or accept customer orders, which has severely disrupt...
just noticed on my BT BUSISNESS account , I have several phone lines and broadband accesses , I currently have broadband only from the home and no phone lines as we are all mobiles , have I been hacked or paying for such lines ? Also noticed the loca...
I run a hospitality business and have been without internet since Monday, this is a known issue BT's end. I have been fobbed off the last four days with 'it will be fixed tomorrow'. After my 1 hour call today i have logged in today to see that the fa...
Hi, advice sorely needed. I represent a church which has had an awful/ sometimes non-existent broadband and a phone line for years (with BT). This is on copper, direct to the exchange. We had been out of contract for a while hoping for alternatives. ...
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