BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

How to Dim or Turn Off the Light on a BT Complete Wi-Fi Plus Extender

If the bright blue LED on your BT Complete Wi-Fi Plus extender is keeping you awake, there are a few options to reduce the disturbance. Unfortunately, the device does not have a built-in setting to turn off the light completely. However, you can try ...

Turning off the blue light on the front of the extenders

I have a BT Complete Wi Fi Plus extender in a room where we sleep. The bright blue light keeps is awake. Is there a way to turn it off?

Guest Wi-Fi - - Change SSID & Set Password

Currently have a Business SH2 on which it is not possible to do either of these. Is there any other BT Business product that does? BT Whole Home Wi-Fi page describes how to (can't get FTTP for some time yet)

BT Contact

Hello folks, We have a 15 retail stores all with BT broadband and had a specific person we would always contact to sign up to new agreements. Unfortunately despite our best efforts this person has disappeared off the face of the planet and as such w...

Lack of service for vulnerable people - failure of BT Business to communicate with OpenReach

Help, please. I first posted the below in on December 12. A month later, the issue has still not been resolved.Oliver Bailey from BT Business Plymouth, who was on the phone daily until the contract was signed, has said BT is not able to sort this out...

Increase speed not avaialble but available for a domestic line at the same address

Hi, I would like to increase my broadband speed, currently 300 Mbps. I have tried to upgrade in the business portal, but it says 300 is the maximum, and I have also contacted support by phone, who says the same. I have asked to raise a case, but noth...

Business Smart Hub 3 power supply

Had an interesting fault with my full fibre. The Smart Hub 3 suddenly refused to connect. Swapped it out with a new Smart 3 hub and had the same issue. I was being lazy and using the same power supply. However when I swapped to a a new power ...

Bt smart hub 3 disks

Hi, I just got a Business smart hub 3 , FFTP and 500Meg , If I run a 20M cat5e from the hub what sort of free space wifi rate (no walls)should I expect if I connect a new black Square wifi disk to it ?thx

Smarthub 3 not seeing MAC address

I have added a smart electric meter to my network, with MAC address 00:19:3D:0D:63:63. I can see the device on my ARP table, and on Advanced IP Scanner. but the Hub denies its existence. I want to set a fixed IP address for it in the hub, but without...

BethM - forum team, I need your help again please :-)

For the Mods,About 3 weeks ago, a car accident happened on a main road about 1.5 miles from my business broadband address. This accident snapped the BT poles, and naturally severed all broadband fibre feeds to our entire area. I have a BT business ...

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