How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hi,I've just been upgraded to FTTP and am currently on a dynamic IP address (I ordered a static one). The Openreach engineer thought that it should switch over to the static one once the old service is switched off.I'm using a third party router (Dra...
I am writing to make a formal complaint regarding the loss of my internet service. Since Friday 19th September, my internet has not been working. This has meant I have been unable to receive calls or accept customer orders, which has severely disrupt...
just noticed on my BT BUSISNESS account , I have several phone lines and broadband accesses , I currently have broadband only from the home and no phone lines as we are all mobiles , have I been hacked or paying for such lines ? Also noticed the loca...
I run a hospitality business and have been without internet since Monday, this is a known issue BT's end. I have been fobbed off the last four days with 'it will be fixed tomorrow'. After my 1 hour call today i have logged in today to see that the fa...
Hi, advice sorely needed. I represent a church which has had an awful/ sometimes non-existent broadband and a phone line for years (with BT). This is on copper, direct to the exchange. We had been out of contract for a while hoping for alternatives. ...
Whats the best way to proceed with a complaint now? 3x chats and 2x phonecalls and operators have been unable to resolve my query/complaint. I completed the online complaints for a week a go, when they say they aim to respond within 48 hours. whats t...
Hi all,I am trying to locate the correct method for backing up the settings of our BT Business Smart Hub 3, as sure we have done this in the past with previous models, however the current Hub 3 appears to have no settings to allow the current configu...
Hi!Wondering if anyone has had a similar situation. Someone from BT tried to contact us to sell an “upgrade” for an existing broadband at one of our addresses, they didn't manage to get hold of us because we refuse to speak to anyone from any call ce...
My hubs couldn’t turn to blue , I try switch off and back on still same?
HiMy building is a 275 year old Grade 2* listed property so walls are thick and damp and wifi doesn't travel far.I have FF900 into the Office running a Smarthub 3 and want to put a separate wifi network in the flat upstairs. I have a spare business s...
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