How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Whats the best way to proceed with a complaint now? 3x chats and 2x phonecalls and operators have been unable to resolve my query/complaint. I completed the online complaints for a week a go, when they say they aim to respond within 48 hours. whats t...
Hi all,I am trying to locate the correct method for backing up the settings of our BT Business Smart Hub 3, as sure we have done this in the past with previous models, however the current Hub 3 appears to have no settings to allow the current configu...
Hi!Wondering if anyone has had a similar situation. Someone from BT tried to contact us to sell an “upgrade” for an existing broadband at one of our addresses, they didn't manage to get hold of us because we refuse to speak to anyone from any call ce...
My hubs couldn’t turn to blue , I try switch off and back on still same?
HiMy building is a 275 year old Grade 2* listed property so walls are thick and damp and wifi doesn't travel far.I have FF900 into the Office running a Smarthub 3 and want to put a separate wifi network in the flat upstairs. I have a spare business s...
Hi, I hope somebody can help..The BT business app (android on my phone) says I have a Smart Hub 2, but it is a Smart Hub 3The app won't configure correctly (won't accept my admin password when selecting 'Wi-Fi' from bottom menu). How best to change a...
I work from home as part of my job and was told by my local EE store that if I got BT business, I would get faster broadband speeds and better customer service. This was entirely wrong, as I got the exact same speeds for a higher cost. I did not disp...
Hi everyone,After Google’s recent AI rollout (SGE and Overviews), I’ve seen a noticeable drop in traffic across some of my top-performing blogs. Pages that ranked for months are now getting fewer impressions, and I suspect AI summaries are replacing ...
I want to reset my mesh system which replaced a business smart hub 2 - while it was connected via a dray tek modem it kept dropping out an so i am resetting it by full reinstall - however i don't recall having a pppoe login in - do i need one and if...
I am speaking on behalf of a church office .I am getting complaints about the broadband speed and capacity. The church office normally has one part time person but sometimes goes up to two people, the second person being a youth leader The youth l...
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