BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

DMP portal

I apparently have a marker on the BT DMP portal , no one can seem to help me remove it billing goes to faults faults to billing it’s apparently a simple fix which no one can do. How do I get the marker removed there is no debt or bills on the line or...

I need HELP & no one from BT is replying

I'm nearing the end of transferring 20 Plusnet BB accounts to BTB and I have issues with one in Ipswich. My BT sales person said that I could upgrade to FTTP at the same time as taking over the line, but Openreach have determined that this is not act...

Line Restriction no one can solve

There was a restriction placed on our line on the day you had your outage Wednesday 24th, by way of order that order was then never removed but no one can see any restrictions. I have called billing faults , orders, no one can see any restrictions it...

Guest WiFi on smart hub 3

Hi, has anyone managed a workaround to extend the Hub 3 Guest Wifi?I have tried a WiFi extender using the hub WPS but it only extends the main Wifi, not the Guest Wifi.I have tried 3 extenders so I presume the hub3 is smart and prevents connection.Th...

BT Net Complaint

Hi,Just wondering if anyone can help. I need to raise a complaint about the service I’m currently receiving from the BT Net department.I've just posted this on the BT Business Complaints: I'm wishing to raise a complaint about the service I have rece...

Broadband connection - 6 months and waiting

SIgned a 3 year contract with local BT business in Jan 2026. New line required and extra construction charges (new pole) agreed and signed for (twice!). Original order cancelled by BT in march, then reinstated. Now they tell me that I have not autho...

wifi extender smart hub 3

I have a smart hub 3 for business and a smart hub 2 for home. When I connect a wifi extender to the smart hub 2 it connects almost immediately , but it won't connect to the smart hub 3, is the smart hub 3 restricted for wifi extenders? thx

JVC TV is slow to connect to BT smart business hub 3.

Hello,I have a BT smart business hub 3 router, my JVC TV is connected by cable connection to the router, the issue is that when I switch the TV on, the menu screen at the top say not connected, have to wait up to 10 seconds for the Tv to connect to t...

Resolved! Issues with BT smart hub business 3 router

Hello,I have a BT smart hub business 3 router, I had to buy this router as I have had so many BT smart hub 2 routers that have gone wrong and BT tech support can not find the fault, so that why I had to buy the BT smart hub business 3 router, the iss...

Fibre installation

HiI'm due to be starting an extension to my property where i run my business from, my phone line is currently underground and I'm wondering if there is any way of contacting Openreach to discuss if i can put a duct in the ground while its open to sav...

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