Business Smart Hub 2 vs Business Smart Hub 3?

[FiveLittleFish]

Is there any advantage to be gained by changing from a Business SH2 to a SH3?

I don't need the WiFi 6 capability since I mostly use Ethernet connections.

Thanks for any help!

[bakery]

BT Business Smart Hub 3 was supplied with a new Hyperfast 2 Enhanced FTTP contract.

Previous FTTP contract was supplied with a BT Business Smart Hub 1 and in use for 4 years without issues.

Since initial installation version - 5 subsequent firmware updates in 5 weeks clearly shows there are significant issues with the hub 3. 

Also have been using a BT Business Smart Hub 2 without any problems. 

see post 

https://business.forums.bt.com/t5/Broadband/BT-Business-Smart-Hub-3-DHCP-IPv6-settings-allocation-mo...

[FiveLittleFish]

Thanks for the reply.

I too have had a SH2 running for the last two years without issue. I'm currently trying out the SH3 over the holidays and can't say I'm noticing any difference. I haven't noticed any FW updates, but it did update itself on first boot.

[paul-s100]

I upgraded to Full Fibre on June 5th.  I've been using the Smart Hub 2 with no issues for 2 years. They sent me a new Smart Hub 3 to replace it with.

After installation the service kept dropping out every couple of hours and then take a few minutes to restart. Very frustrating.

Engineer came out to look and couldn't find any issues with the cabling into the house.

Reverted back to the Hub 2 and presto no problems!!!

The Hub 3 is brand new so it could have quite a few teething troubles. Maybe wait till the firmware has had a few updates.

The download speed of the Hub 2 seems just as good (500 Mb).  The upload speed is slower, but that's not that important to me.

[Eric76]

I have just upgraded to SH3 for nearly 3 weeks this new year, and I have to say that my digital line CVE is connecting within seconds with my new full fibre FTTP connection, compared with the SH2 I had been using from early 2024. There was often up to 10 seconds for the calls to connect to recipients with my previous SH2 and FTTC connection, but now its instant. 

I also had up to seven seperate mesh wifi discs for the past 4 years to extend the SH2 signal, but now the SH3 has a much greater range of signal extent, which is now extended with just one main complete disc successfully for my entire 100 square metre premises this past month.

I am also connecting around 27 smart devices on the SH3 without any drop out in performance, and can even stream live TV content to another white good appliance without much freezing compared to the SH2 I was using over the past 6 years.

[Eric76]

I wonder if your internal cabling was being compromised? Openreach engineers recently advised me that there is a pre requisite for the internal cabling to be routed without any kinks or turns to enable the glass aspect of the cabling to be able to transfer the data from the telephone poll on the road without compromise. We are talking about glass based cable supplying the full fibre data into the home, and not the old school cabinet wiring.