BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Outbound static IP traffic being routed through the PPP connection

Hi, I have a business smart hub with 5 static IP address, one of which is dedicated to a mail server. Outbound traffic that should be sent via one of the multi-nat fixed IPs is instead being sent out over the PPP connection. This causes spf to fail a...

Use static IP address from other ISP with BT connection until new IP address arrrives from BT?

Hi. I am switching from a DSL service with another ISP to Fibre To The Premises (FTTP) with BT. BT advise that it will take some time to install the fibre connection. The service with my existing ISP will not be cancelled until BT's FTTP service is i...

Internet EXTREMELY slow

Hey guys,I hope you're all well, my internet has been absolutely awful for the past 2 months. Im promised 15 download minimum and im currently getting 6 and have been for the past 2 months. Its a business line and people are working from home and its...

Business hub - need to install parental controls as kids on internet for schoolwork

We run our business from home on BT business FTTP. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. There doesn't seem to be any way to set parental controls at all. Se...

Moving External Static IP Addresses to a new router

We have recently replaced a hub3 with a hub6 after the old one gave up.Trying to find out how to move the 5 external addresses that were attached to the old router to the new one?

Resolved! Switch from ADSL to ADSL2+

I have recently swapped back to BT as the previous supplier was unable to give me an ADSL2+ connection that I've had in the past on the same line since the exchange was upgraded in 2006... I now find my BT business connection is stuck on ADSL and usi...

Help setting up the 5 Multiple Static IP Addresses

I am looking for some assistance in setting up the 5 multiple static ip addresses that I have gotten added to my account. I was provided with the 5 public addresses, the gateway address and the subnet mask. Ive looked in the Smart Hub Home>Advanced S...

Broadband and Covid 19

I am currently shutting my shop due to the current situation, the broadband is totally idle, I have tried to cancel the service, but keep the phone line but was told I needed to pay £300 to come out of the contract. Hardly fair, does anyone know how...

Longstanding poor service with BT

As I'm now working from home exclusively, I rely on my broadband connection. I often deal with video and high resolution photographs - both uploading and downloading. Also I need video conferencing to work smoothly too. Outside of that, I enjoy gamin...

Home Move failure by BT

I set up my home move weeks in advance and for some reason the order kept getting cancelled by BT. I kept getting the usual fob off when I phoned up and as a result a complaint was opened.Having now moved I rang today to find out if the issue had bee...

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