Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
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Port forwarding not working

I have a BT Business Smart Hub on FTTP, recently installed. I have been trying to get Team Viewer to go straight through to one private IP as we used to do on our Draytek router. This was the setup on the DraytekThis is what I have tried on the BT Hu...

port redirection.jpg Port forwarding.jpg
sjt01 by Member
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Hub R4 running 2 SSID's independently.

Hello, we have a Hub 4 and are looking at a solution to run a staff and a Guest Wifi so that we can control and limit/switch off one independently without affecting the other. I seem to understand that this feature is included from the Hub 6 onwards,...

LBM by Member
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DLM Reset

I am having issues with getting the support to understand I need a DLM reset. Please find below statistics which may be needed in addition as part of a request to Openreach. I cannot say for certain how long this has been this slow, but i'd expect mo...

Resolved! Fibre Broadband

I live in Ash Priors served by Cabinet 9 and for the past 6 years have used Sky for telephone and broadband.  I signed up for a BT Business line in 10/18 and don't mind paying the additional £20.00 pm to receive a better service offered by BT. I woul...

Static IP - How to I Set It Up!

Hi there, I am not sure how to setup a static ip for my router, I just keep getting this error. I have tried numbers and everything. How do I set this up, I work out of the office most of the time. but i cannot when the ip changes. ughh  

dyndns2 support

Hellowe have BT Business Hub 5 (Type A) | Software version 4.7.5.1.83.8.256 | Last updated 03/03/18I'm trying to configure it with Dynamic DNS from google domains, it uses dyndns2 which is not on the listhttps://support.google.com/domains/answer/6147...

Broadband drops out and crashes BT cloud phones

Hi, we had Bt broadband and BT cloud phones installed in March and ever since have had regular(sometimes several daily) drop outs that causes the BT cloud phones to crash and we have to restart. Sometimes this can be mid conversation. I understand th...