Change of btconnect email password when not primary user

[stpjg011]

Hi, please could admin contact me regarding this - the email addresses are owned by BT as the primary user, and I need them so i can transfer all my files and folders to a new email account please. 

[BethM]

Hi stpjg011

To change the password for a btconnect.com email address, go to secure.business.bt.com. You then enter the email address into the box provided and click "i've forgotten my password" this will take you through the reset journey.

[stpjg011]

Hi, that doesnt work as the email address is the same one used for my Res account and so it says i have to sign into Res.