BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Telephone Line Carrier

Hello, I am trying to find out who is supplying the charity I work for with several phone lines having discovered that two of our suppliers are both billing us for the same numbers. I have used a couple of online services to determine the carrier on ...

Disconnecting someone off my BT landline.

A family member is using landline phone constantly incoming and outgoing. Is there a way to use computer or code on another handset to disconnect them without knowing it was me. I dont want to block incoming or outgoing calls and simply asking them m...

Continued unauthorised ceases on our BT business phone & broadband

On 16 July we began receiving a stream of 'Sorry you are leaving us' letters & emails from BT advising us that another customer was taking over our services on 29 July.I contacted them 6 times to tell them that we did not want to leave BT and had not...

E1 Cable Connection to a BT ASDH NTE 4U/7A providing Q.931 Service

Hello all, I am struggling to connect my gateway to a BT ASDH NTE 4U/7A. This is providing a Q.931 ISDN service. My gateway installation manual says I need to make a 120 ohm crossover cable using Cat5 and RJ45/RJ48 connector by termianating as follo...

Incorrect installation address of an existing line - Business Broadband

Hi, One of our users accounts with BT Business Broadband has an incorrect installation address. The line has been active for a number of years, so not sure how BT has an incorrect address. The address is registered with Royal Mail. BT do not have ...

TalkTalk vs BT = No working phone

I transferred from TalkTalk to BT Business and my physical line was moved to a digital one.But the number was never setup so I can make calls out but cannot receive calls.I have spoken to BT numerous times being passed around for hours on end and als...

Resolved! Phone book entry

HiBt has been charging us for a phone book entry for who knows how long , we never asked for it never ordered it ,Seems it's been added on since we didn't renew our contract , is this normal bt service , we thinking of switching now as we been ripped...

Lost dialtone on AUX (multi line) group after 21 call diversion activated

Hi all, One of our customers has a multi line analogue AUX group (9 lines provided by BT all with the same number, it's a hotel) and has just ordered BT Call Divert (customer controlled) on those lines. This morning they activated the divert by diall...

No Phone line or Broadband for 3 weeks!

Hi guys, Hoping you can help with an issues I'm having. Been advised to move the thread over to here, please see the attached link to get up to speed with my issue. https://community.bt.com/t5/ADSL-Copper-broadband/No-Phone-line-or-Broadband-for-3-w...

Can you block nuisance calls on a business line?

I am wanting to give advice to elderly parents who have a business landline at the farm and are harassed by nuisance calls. Can this be set up on a business line?

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