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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Resolved! Specific Number Required that TalkTalk Lost

I tried to move from TalkTalk but instead of moving my service they disconnected me and I now have no phone line or broadband for my business.  Talking to sales via chat they say they would not be able to retrieve a specific number but looking on thi...

Resolved! Customer for 20+ years- poor service received!!

I don’t normally write in forums to vent my frustrations but the poor customer service I have received from BT in the past couple of months has led me here.First of all my issue is concerning my business phone account, I have been over charged for a ...

ISDN vs analogue lines

Hi all,We run a small 4 person office and have a BT versatility system plugged into an ISDN box for telephone calls only.We also have a BT analogue line which our broadband is running through, both lines we pay BT line rental on.We are looking to upg...

KWA by • Member
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