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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Reserving a phoneline

Morning, this may get a bit confusing so bare with me.Basically I'm planning on opening a new shop within the next few months, the premises is currently having work done (which I'm not doing) so I don't currently have access to the shop, there is alr...

Call from "BT" offering better deal - scam?

I am on a committee for a local community association. We run a community centre and have a business account with BT. Today I got a call at our centre from Ibrahim who was checking we were happy with our bills or could he do anything to help. He aske...

WeeMo by • Member
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Overcharged by over £2000 since September last year, help please

I run a small business and was sold a cloud phone package last year, they said would be £10 a monthBT have sent me a bill for £1800 last month, so I tried the call centres several times, they didn't understand the problem.We got though to someone in ...

sech by • Member
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Resolved! Specific Number Required that TalkTalk Lost

I tried to move from TalkTalk but instead of moving my service they disconnected me and I now have no phone line or broadband for my business.  Talking to sales via chat they say they would not be able to retrieve a specific number but looking on thi...

Resolved! Customer for 20+ years- poor service received!!

I don’t normally write in forums to vent my frustrations but the poor customer service I have received from BT in the past couple of months has led me here.First of all my issue is concerning my business phone account, I have been over charged for a ...

ISDN vs analogue lines

Hi all,We run a small 4 person office and have a BT versatility system plugged into an ISDN box for telephone calls only.We also have a BT analogue line which our broadband is running through, both lines we pay BT line rental on.We are looking to upg...

KWA by • Member
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