BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Absolute Nightmare Getting a Line Installed

Hi there, I scarcely know where to begin, our tale of woe has been ongoing for about a year. I am writing on behalf of Crich Baptist Church, in Derbyshire. Wayback, early in 2021 I contacted BT Business to have the telephone and broadband installed a...

BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

Hello im new to my office and the person previously in my position set the voicemail on the phone but hasnt actually told anyone the PIN once they left. does anyone know how i can reset it? thank you

Resolved! Caller display not working on business line

I changed from a BT domestic to a BT Business account. Since then caller display has never worked. When I was with BT domestic it worked perfectly. I use a BT 8600 cordless handset. I have the phone and nothing else plugged into the master socket...

Yealink T46U IP Phones and Bt Business Hub

Hi,My friend has recently purchased Yealink T46U IP Phones from BT Business for his office. He was sent 2 handsets and the 1st handset connected ok to the Business hub via ethernet and he has now plugged in the 2nd handset and connected into Business...

ORDI Fault (OR5492)

Hi, Please can someone assist in resolving our ORDI Fault. many thanks

Block numbers on cloud voice service

I am trying to create a block list of nuisance numbers (microsoft wanting to fix my internet, etc) but when I try to update my block list I get the error message "Failed to update blacklist". This happens when I select multiple numbers from my recent...

Telephone Line Carrier

Hello, I am trying to find out who is supplying the charity I work for with several phone lines having discovered that two of our suppliers are both billing us for the same numbers. I have used a couple of online services to determine the carrier on ...

Disconnecting someone off my BT landline.

A family member is using landline phone constantly incoming and outgoing. Is there a way to use computer or code on another handset to disconnect them without knowing it was me. I dont want to block incoming or outgoing calls and simply asking them m...

Continued unauthorised ceases on our BT business phone & broadband

On 16 July we began receiving a stream of 'Sorry you are leaving us' letters & emails from BT advising us that another customer was taking over our services on 29 July.I contacted them 6 times to tell them that we did not want to leave BT and had not...

E1 Cable Connection to a BT ASDH NTE 4U/7A providing Q.931 Service

Hello all, I am struggling to connect my gateway to a BT ASDH NTE 4U/7A. This is providing a Q.931 ISDN service. My gateway installation manual says I need to make a 120 ohm crossover cable using Cat5 and RJ45/RJ48 connector by termianating as follo...

Forum Posts