No contact from a complaint

[MCritchley]

Not sure where to place this but I raised a complaint with BT in February along with a request for a credit.

We are now nearly in May and still no-one will come back to me?

I am hoping that someone will be able to pass this to someone to take ownership of the complaint.

[MCritchley]

Thanks Beth, I then got a call within 5 mins! fingers crossed

[MCritchley]

Eight months on from an initial complaint with BT and no resolution, still receiving threatening collection letters for services that no longer exist and virtually no communication, surely this is illegal?

[MCritchley]

still nothing