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Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
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Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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You can now contact us over WhatsApp...

We know that when you have a business to run, it can be hard to find time in the day to give us a call. Because of that, we have now launded our WhatsApp helpdesk - which enables you, the customer, to chat to one of our agents online quickly and easi...

RyanJames by BT Employee
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Help for Sports Charity

I am a trustee of a sports club that is a registered charity. We have had to close temporarily due to Convid 19. Are BT offerring any help in terms of waiving phone line and broadband charges during the closure as obviously we are not using either.

BT Cloud Voice Express

Hi, Just signed up to BT Cloud Voice Express. I log in on my PC via Bluestacks and I can't get passed the initial page to ALLOW PHONE CALLS, etc. Any ideas would be very much appreciated. I click on "Allow" and it resorts back to the BT icon in Blues...

Concurrent Inbound VPN Users

Hello, Here's my setup* BT Business Hub 6 - running on 4G Assure, because our fibre hasn't been installed yet* Windows Server 2012 R2* Multiple external client machines Here's my configuration* BT Business Hub - port forwarding TCP 1723 to the intern...

1 Gig FTTP on BT Business

Hi,BT residential recently launched 0.5 & 1 Gig FTTP services over the Openreach FTTP network. I believe BT Business will also start selling such services in future, can someone from BT pls confirm this? Any idea on timescales? Also will they sell th...

BT business Smart hub and POE

Hi. Does anyone know if this hub supports POE? I have run a cable to my garden building from the hub and am going to connect a TP link wireless access point in the garden building. If it doesn't, how do I power the TP link device with POE? What do I ...

mgood by Member
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Your one-stop shop to self-serve online...

Did you know you can self serve on the BT website for most of your business needs? You can report faults, view bills, track orders, manage diverts and more all on our website!   We know that taking time out of your day to contact us is not always ide...

Call claiming to be from BT

We have received 2 calls to our office this morning claiming that we have possible suspicious activity on our IP address, press 1 to fix.  The tel number appearing when it comes through is 00410280269476 We dont believe this to be from BT althought t...

Cadzow by Member
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DNS Issues

I have a problem with DNS at one particular site.My BT Business broadbands installed elsewhere (including on the same exchange) don't have a problem.At this site 3-4 times a week DNS lookups start to fail, there's no apparent pattern to the failure t...

Porting an 0333 number to a BT Cloud Voice

Hi, We bought an 0333 number from a specialist provider because we wanted a non-geographic number. We subsequently bought BT Cloud VOIP and have 7 numbers.  One of the VOIP numbers is our old PSTN geographic number and the others are geographic, but ...