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Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by • Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
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7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

duff4 by • Member
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Increase rings

We have a Yealink SIP-T46U which for some reason as started to do two rings then go to voicemail, we can't find anyway to change since, can anyone help please

24 hour support.

Sorry, if this has been answered, I am lazy to check 'cause I am kinda raging... I just got BT internet, 3 weeks ago, didn't work the whole time - an engineer came out and "fixed it". It lasted less than 24 hours and back to an orange light. Does any...

Are cloud phone compulsory

As the PSTN lines are going to be phased out in 2025 , is there something else other than cloud phones offered to businesses ?All I need is a service where I make and receive calls and caller ID connected to my epos without all the complications from...

Set up another ip phone to existing system

Hello, As a BT Business customer BT provided us with a Yealink Dect ip phone  model W73P, it works 100%, We have purchased privately a Yealink Sip phone model T41P, and would like to get it working to send and receive calls.  The origonal BT phone wa...

SK61 by • Member
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Yealink Sip phone model T41P

Hello, We currently have one Yealink W73P dect ip phone connected as our main  and only BT Business phone.We are trying to add an additional Yealink desk top  sip phone model T41P,  when we connect the new T41P phone to our BT Hub and power it up we ...

SK61 by • Member
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  • 1 replies
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Are cloud phone compulsory

As the PSTN lines are going to be phased out in 2025 , is there something else other than cloud phones offered to businesses ?All I need is a service where I make and receive calls and caller ID connected to my epos without all the complications from...

BT Smart Hub Channel Change Question

I'm trying to isolate some potential issues with network congestion and wanted to try changing the channel from 36 to 40 as I can see several home networks around me are also using channel 36.However, when I go change the channel, I'm met with a warn...

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