Endpoint Threat Protect is the new name for a product that was previously called Business Antivirus Detect and Respond. From 20th May 2026, you may see Endpoint Threat Protect referenced on your bill, help pages or product information instead of the ...
I hope someone who knows their stuff can help us please We're setting up a third party router and have just obtained a static IP address for our line this morning. Our IT staff need more details than the Router address and the subnet mask that came ...
I have BT business smart hub, it has normal Wi-Fi and a Guest Wi-Fi , the Guest WiFi is only available from the Hub, you cannot extend it by using CAT cable. What is the best way to pick up the Guest wifi close to the HUB (not using a cable as the in...
Hi,We are a Heritage Railway, with a remote Station and Workshop complex. Our Broadband is used by our volunteer staff and customer on running days and any volunteer's on non running days, but our alarm systems and CCTV also go through this. W...
Hello there.Our business has very recently changed from BT analogue to voice cloud express, which we are very happy with. Unfortunately part of our previous set-up included a Bell systems BT1 door intercom, which essentially plugged in to the old a...
Familiar story it seems- upgraded to fiber broadband and digital voice on 6th February but BT have managed to mix our account name up and ceased the number due to non payment of bills ( no one to pay the bills as it was a non existent account) I have...
One of my BTConnect email accounts has been hacked and I think a lot of spam emails have been sent, which has resulted in the account being locked. I'm trying to reset the password but it just says to contact my administrator, as this is a personal a...
Finally got changed over to SOGEA and Cloud Voice after 9 months of faff - it's working OK but I would like to see what is available to customise. I have read that music can be added for people on-hold/being transferred which is better than the empt...
Caseupdate@ekciminfoprod.bt.comCan anyone tell me where abouts this email come from, which department, and how I can reply to itPleaseThank you in advance
Hi, I am a new customer approaching three months now and dealing with the consequences of being mis-sold two new mobile phone contract with BT in February this year by my BT Local Business team, BT Local Business Greater London and all I have is one...
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