BT Business Community

How do I get the password for our broadband FTTP connection?

I want to use a Ubiquiti Dream Machine for our router and presume I need to be given the password specific to our FTTP connection to get it setup.Who do I speak to or where would I get it from?

Send router back

Hi could some please let me know where to send my old router? Thanks

Our Village hall ( large ) had broadband installed over a year ago .Specifically to offer our hirers " guest wi-fi. The secure " committee wifi" has great coverage but the guest wifi is unobtainable in one room . The committee wifi is full strength t...

BT disconnecting our business and losing our number

We've had the same phone number in our hairdressing salon for over 30 years. BT insisted on moving the service to digital. That was on 7 February and since that date we've had no working phone line and BT are saying our number was lost. They giving u...

BT Net Complaints

Can anyone help, please? My company enquired about a BT Net leased line in autumn 2024, and ended up dealing with one of BT's Local Business team. A full timeline was given about our needs, and our installation (which was to be February 2025, when we...

Identity theft used to set up a business account in my name

My identity has been stolen by a thief who set up a business account with BT, perhaps to intercept kit ordered to my address(?). I have received late payment notices for services and/or kit I have not ordered (I do not subscribe to any BT services), ...

Btconnect email is locked out and unable to reset using the link

Hi one of my btconnect emails is locked out and i cant reset the password using the rest password link at business.bt.com - please can you help?

BT Local Business Home Counties

I was contacted recently by BT Local Business (Bedford) Home Counties as regards upgrade to digital line at my home and office. I understood from Adam Sayers at BT Local Business that the upgrade was required due to the existing analogue lines been d...

Details of contracts on our two phone lines.

Can anyone help please?I've got a really simple question. I just need to find details of the contracts on our two lines Surely they are on 'My Account'? But can't find them. Have been on 'Online Chat' since 0932 in the hope of getting some help. With...

received Complete Wifi Plus...

I ordered Complete Wifi and have just received Smart Hub 3 and Complete Wifi Plus. I note the 'disc' calls itself an extender which concerns me; we needed to change from the standard BT extenders as some of our devices are unable to switch independen...