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Where BT Business customers help each other get the most from business products and services.

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Cannot Login to Cloud Voice Express

Trying to register with Cloud Voice Express,entering my account details ( which  successfully log onto BT Business account) simply throws me back to log-in page.Have tried :- 2 mobiles ( Samsung A55 and A52 both running Android V14) reinstalling app ...

Boca by • Member
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  • 0 replies
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Cloud Voice Express phone connection woes

We have a BT Business Broadband FTTP line - with a Cloud Voice Express landline number used for incoming calls  (outgoing on Vodafone mobiles as that's the cheaper option with the BT deal) - 4 Yealink phones on the landlineAt irregular intervals we g...

rob-SMR by • Power User
  • 36 Views
  • 0 replies
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New Router?

A simple query and it would be much appreciated it if someone could advise.   Will be be supplied with a replacement router by BT when moving to Broadband and Cloud Voice Express (with the corded phone option) ? Currently we have Broadband and PSTN p...

fossil by • Member
  • 35 Views
  • 2 replies
  • 0 kudos

BT Cloud voice

We have just now moved from BT Cloud Phone to BT Cloud Voice.  We are paying £6 a month more for the same service.  Our BT transfer manager says this is wrong that we should be paying less ?  Ha anyone made the same move and are you paying more or le...

Making a complaint

Hi, can anyone help with how to make a complaint? I upgraded from a copper line to full fibre broadband in January 2024. Since then BT has been charging me for 2 lines. Each month when the bill arrives I contact billing. I am told that the bill will ...

Access to Site on BT Line

Hey there, We recently switched ISP to BT and can now no longer access a site that we use quite regularly. I've put in a request with BT NOC so will hopefully get looked after soon but I have heard that they can take some time to respond. Anyone have...

Luke_M by • Member
  • 135 Views
  • 1 replies
  • 0 kudos

Overcharged £1267 so far and it never stops

Hi, we're a small business (4 full time staff) and our experience with BT over the last few months has left me in a state of despair. I'm reaching out on here today for someone to please, please help. Today saw another amount taken from our account, ...

Neil_W by • Member
  • 134 Views
  • 2 replies
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