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Where BT Business customers help each other get the most from business products and services.

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The Community is an active and collaborative place to learn more and ask questions to fellow members. Check out our most popular conversations happening right now.

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Static IP for FTTP

Hi,I've just been upgraded to FTTP and am currently on a dynamic IP address (I ordered a static one). The Openreach engineer thought that it should switch over to the static one once the old service is switched off.I'm using a third party router (Dra...

packs by • Member
  • 35 Views
  • 1 replies
  • 0 kudos

BTCONNECT EMAIL

ATTN OF BETHI have had the email address with BT for at least 30 years. I have installed a new computer in my office. It has taken BT an unbelievable 3 MONTHS to install the phone and broadband line and I can't get into my email because I can't remem...

JAMESL1 by • Member
  • 62 Views
  • 7 replies
  • 0 kudos

Porting Out Local Number from BT

Hello Support! We are in process of porting our local BT phone number (business) to new VOIP provider (Telnyx) and looking for BT information to be listed in Loosing Carrier section on LOA form (link to a screenshot https://app.screencast.com/AArzl6b...

melford by • Member
  • 32 Views
  • 1 replies
  • 0 kudos

Cloud Voice directing incoming phone calls to an ATA

Hi, Can someone help.   I have a cloud voice system with a DECT Handset and an ATA  for our alarm system.How can I direct an incoming phone number from the alarm company to the ATA rather than the handset?Thankfully the alarm system had a 3G card, bu...

JohnP3 by • Member
  • 41 Views
  • 1 replies
  • 0 kudos

Internet Service Outage Since Friday 19th September

I am writing to make a formal complaint regarding the loss of my internet service. Since Friday 19th September, my internet has not been working. This has meant I have been unable to receive calls or accept customer orders, which has severely disrupt...

ERRONEOUS SUSPENSION

We have always paid by DD but because of a fault in BT system they took the wrong amount and now say 24hours for reconnection

Switching from BT Business

We are retiring and closing our small business, so have cancelled our BT business broadband and land line bundle. Wanting now to switch to a residential broadband/landline contract, and ideally keep our landline number. Problem is suppliers such as S...

worker by • Member
  • 78 Views
  • 2 replies
  • 0 kudos

Unusual activity on business account or normal ?

just noticed on my BT BUSISNESS account , I have several phone lines and broadband accesses , I currently have broadband only from the home and no phone lines as we are all mobiles , have I been hacked or paying for such lines ? Also noticed the loca...

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Welcome

A big hello and welcome to the Community. We’re your Community Moderators and are happy to help with any questions you may have.

BethM and AdamC

Latest from our Blog

Guest Wi-Fi and why it's good for your business

As a business, you might have customers or clients at your premises who want to use your Wi-Fi but you need to keep your network secure. Our solution is called Guest Wi-Fi. Guest Wi-Fi is a separate, ...

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Scams – how to keep your business safe

You may have seen in the news recently several stories about businesses being targeted by fraudsters using several methods of impersonation and intimidation... As businesses and customers alike rely m...

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