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Important Update: Withdrawal of Enhanced IT Support services
by BethM -
Need a list of our expired contracts at six sites
by DRB -
Configure Polycom VVX101
by rockingit -
Unknown telephone number in itemised call list on monthly invoice
by Dodger -
Cloudvoice Call Number Blocking
by richjonesqls -
Business Portal - User has an order in error state
by MHarkin -
How to escalate a complaint?
by CHoFM -
Switched to BT business with Fibre but can't use my phone
by wim
Community Activity
Important Update: Withdrawal of Enhanced IT Support services
As part of our ongoing product and service review, we will no longer be offering the following Enhanced IT Support services from 30th November 2025: BT Business Enhanced IT Support Subscription Service. BT Business Enhanced IT Support Server Subscri...
Need a list of our expired contracts at six sites
We've attempted to contact BT billing on removing our expired contracts for phone/broadband but we cannot seem to get through to anyone that can help. We have six bundles at various sitesAny help would be greatly appreciated
Configure Polycom VVX101
Hello, first time noob.... We recently moved from Sky Business to BT Business and now have a Hub 3. Previous handsets worked with the Sky hub (digitally) fine, now they don't want to play with the BT hub and I've read many versions of how you can ...
Unknown telephone number in itemised call list on monthly invoice
For the past few months my monthly invoice itemised usage list shows an out-of-service number that I do not recognise and which I have not called (32 this month). I am not charged for these 'calls' as my contract includes free calls, however I am con...
Cloudvoice Call Number Blocking
We are able to block certain incoming numbers at User level using 'Selective Call Rejection' but I can't work out how to block numbers at a Site level. Is there any way to do this? - I can't find anything in the Portal.
Business Portal - User has an order in error state
Hi, I'm trying to change a users name on the business portal to a new start who is taking their desk phone. I have requested this change but I'm getting an error message in red along the top that says "The user has an order in an error state (Modify ...
How to escalate a complaint?
Our shop started 3 months ago. We requested a very simple broadband for 1 PC and 2 iPhones before our opening. Raised a complaint after 1 month. Already have a complaint reference number. Now after 3 months we are still waiting for the broadband beca...
Switched to BT business with Fibre but can't use my phone
Hi, Yesterday 09/10/0225 Openreach installed Fibre in my business and the broadband is working as well as the credit card machine but the Phone isn't working. I received instructions to download a cloud voice express app to activate my phone but can'...
Gaining Admin access for MS365
Hi all, I'm hitting a brickwall with trying to find out who I speak to at BT regarding accessing our Microsoft 365 admin centre page (https://admin.microsoft.com/), as it says our account doesn’t have permission to view or manage it.As we historical...
OLD Legacy telephony equipment inside server room - decommission?
we have a factory that has very old LARGE equipment inside a server room, (and possibly more scattered about the site in various offices perhaps). If this equipment is old legacy, and we do not have any services with BT, 'who' owns or is responsible ...
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