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Where BT Business customers help each other get the most from business products and services.

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Restricting access to certain Ethernet ports

We have a BT Business Smart Hub 3 that is connected to a TP-link Ethernet switch. A number of devices (computers, cameras, etc) are connected via Cat5 cables to the switch We would like to restrict network access to some of those devices to people in...

Btconnect email password recovery

Hi. Am trying to recover a password for a btconnect email address following a device upgrade, none of the links I've found so far work. Can anyone provide a link that actually works? Please help, have spent days on this already.

JeffL by • Member
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I received an email stating that I owe over £2000

Hello, I’ve been having ongoing issues with my broadband provider since I upgraded to fibre in early 2024. Despite multiple calls to customer service and being reassured that the problem will be resolved, I’m still being charged for two broadband lin...

Cannot Login to Cloud Voice Express

Trying to register with Cloud Voice Express,entering my account details ( which  successfully log onto BT Business account) simply throws me back to log-in page.Have tried :- 2 mobiles ( Samsung A55 and A52 both running Android V14) reinstalling app ...

Boca by • Member
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Cloud Voice Express phone connection woes

We have a BT Business Broadband FTTP line - with a Cloud Voice Express landline number used for incoming calls  (outgoing on Vodafone mobiles as that's the cheaper option with the BT deal) - 4 Yealink phones on the landlineAt irregular intervals we g...

rob-SMR by • Power User
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New Router?

A simple query and it would be much appreciated it if someone could advise.   Will be be supplied with a replacement router by BT when moving to Broadband and Cloud Voice Express (with the corded phone option) ? Currently we have Broadband and PSTN p...

fossil by • Member
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BT Cloud voice

We have just now moved from BT Cloud Phone to BT Cloud Voice.  We are paying £6 a month more for the same service.  Our BT transfer manager says this is wrong that we should be paying less ?  Ha anyone made the same move and are you paying more or le...

Making a complaint

Hi, can anyone help with how to make a complaint? I upgraded from a copper line to full fibre broadband in January 2024. Since then BT has been charging me for 2 lines. Each month when the bill arrives I contact billing. I am told that the bill will ...

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