Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by Administrator
  • 1475 Views
  • 0 replies
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How much can I reduce my BT Bill?

Been with BT for 10+ years. Always been paying £40+ per month as I've always had BT Sport. Always been on the higher tier with all the different add ons (e.g. £168 over 2 years for "unbreakable WiFi" which was just a 4G hotspot which I used for a tot...

ztraa by Member
  • 1165 Views
  • 1 replies
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rebate on overpaid business account

We overpaid the bill by mistake so please give back our money and stop making excuses. oue account is BAD FOX STUDIOS LTD. the amount overpaid is £1428

mbw007 by Member
  • 2066 Views
  • 2 replies
  • 1 kudos

BT Corporate Billing - Escalation / Complaint

Does anyone know how to formally complain in writing with regards to BT Corporate Billing.We've got numerous services that have BT seem unable to cease correctly some of which were originally requested to be ceased in 2021! We're now in a position wh...

TBD by Member
  • 1021 Views
  • 1 replies
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Complaint and data protection breach!

We have one BT account - at leadt I thought we did. However yesterday I got sent a bill addressed FAO someone I have never heard of - and there are only 3 of us in the business, and I am the manager so I should know. The invoice was for a service we ...

UF by Member
  • 1035 Views
  • 1 replies
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Billing complaint - ongoing since Nov2023

Hi, I am so frustrated and do not know where to go with this now! Signed new contracts in October2023 where we were forced to change to a digital system, and have had nothing but problems with the new account. There were miss-selling problems, instal...

MD-PBMC by Member
  • 1326 Views
  • 2 replies
  • 0 kudos

billed for no service

I am being billed for broadband when I rang up and cancelled it. Plus it wasn't set up or connected. Partly refunded too.