Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
  • 2799 Views
  • 0 replies
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When is someone going to deal with our complaint - it's been months!

Years ago we ordered fibre broadband. The person on the other end of the phone (despite being given the correct account number) attached the order to an account belonging to someone who had been on the premises previously. It has resulted in so many ...

Cuwie by Member
  • 1198 Views
  • 1 replies
  • 0 kudos

Get to know your bills better

Do you want to know more about the charges on your bill? You can now download any bill up to 26 months’ old as free CSV data files.   What’s a CSV data file?   A CSV (comma-separated values) data file is a text file that lets you save data in a table...

Jen1 by Administrator
  • 1064 Views
  • 0 replies
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Problems after switching to BT Business

Hello, everybody. Apologies if I am on the incorrect board. Form January 2022 I was contacted by “EE and BT Acquisitions (Doxford)” to move from BT Broadband to a BT Business account and was offered “Full fibre 150 & Landline with call package includ...

KevR by Member
  • 1707 Views
  • 2 replies
  • 0 kudos

Missold a contract

Hi Everyone, Last year my business broadband ran out of contract, knowing my shop lease was running out in May this year I didn't want to renew or sign into a lengthy contract. However the gentleman I was dealing with told me repeatedly if I was leav...

paris1 by Member
  • 2052 Views
  • 2 replies
  • 0 kudos

Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
  • 2799 Views
  • 0 replies
  • 0 kudos