How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account. How do I access my ...
We have long since moved our phone & broadband away from BT but kept the btconnect.com email address for the business. Should have picked it up sooner, I know, but they've been charging us for "your Business Email @ £4 per month" (+ VAT). Is anyone ...
Long story short we have been overcharged every month since April and getting nowhere with having this refunded and our account amended to the correct services we have !!. I have sent an email every week to our account Manger and he promises this wi...
Battling to pay 5 year lease - took out before covid and been paying last three years but struggling to pay now - need a way out - any advice? Originally was supposed to be 2 years but 11th hour was given notice that its 5 years - there was a governm...
HiCan someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account. I have tried all ways to do this, through servicemanagementcentre@bt.com, via...
I am absolutely desperate for some advice on who to speak to about overcharging and erroneous billing on our account. I have a claim in with the Billing High Level Complaints Team but since their first contact on Feb 20th they have completely ignored...
As the title said, I have been hugely overcharged on my latest bill and unfortunately the call centre billing "help" line was not at all helpful and rather dismissive. I really need someone to help with this issue and am hoping I can find that help h...
bt recently contacted me offering me an upgrade from cloud voice express to cloud voice even though my cloud voice express runs till May 2023, this was miss-sold as i wasnt told about any charges to change, which resulted in it taking 3 contracts b...
I called BT to arrange for a engineer visit as there was no Phone socket/line in my business premises. There was no wiring at all in the premises apart from the 3 tube lights and 2 plug sockets. Initially BT told me they will send an engineer down an...
We were sold an amalgamation package of our BT broadband & phone line and our EE mobiles to a new BT Onephone package, we told the Sales person from BT local Business that we wanted exactly the same package that we currently had which included unlim...
Want to sort your BT Business costs in ways tailored to your set up? Or to create bespoke reports to match? Then tagging is for you. What is tagging? Tags are details about aspects of your BT services, as defined by you. For example, a tag may be...
