BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

EMail address for billing/service complaints

Is there an email address for service complaints - we're suffering a world of pain trying to consolidate billing for various lines and broadband services for the company that now owns the properties and have ended up with EE accounts created as multi...

BT taking money - I don't even have a BT account!

Hey guys, I'm living in China, and thus do not have any account with any business in the UK apart from my car insurance.I've just had a payment for £40 taken out of my bank account under BT GROUP PLC. Anyone experienced this? It was also taken out un...

How much can I reduce my BT Bill?

Been with BT for 10+ years. Always been paying £40+ per month as I've always had BT Sport. Always been on the higher tier with all the different add ons (e.g. £168 over 2 years for "unbreakable WiFi" which was just a 4G hotspot which I used for a tot...

BT is not able to close my account

Hi, In April I was out of contract and phoned up to close my BT account (Phone, internet & fixed IP). I was told this was fine, I would need to pay one more month and I could finish with BT. I signed a termination contract with BT on 28th April of th...

Canceled by service but still getting billed?

About a week ago I called and was on the phone for about an hour trying to cancel by services because I moved out of my apartment and could not move my services to my new residence. I have already sent back my equipment as well. However, I just recei...

Changed account in July still being billed for previous account

Changed package and accounts from BT to BT in July but still being billed for the first account that was cancelled . Spoke to someone who confirmed that they will get it cancelled and had emails confirming the dates an he told me that they bills will...

I am being billed for services I no longer have

I left BT Business on 18th July 2023 and moved my services to a new provider. Every month since I have received a bill. I have talked to your telephone advisors every time, and the bill has been cleared. Every time they have promised me that the issu...

Got compensation from BT.

So our broadband was out for a month (being forced to use a 4g mini hub during home schooling and wfh is no joke) and we were assured that we would be getting compensation from BT.Then when it was restored they performed a volte face and said that wh...

Having issues with BT Landline

Has anyone experienced problems with their landline when switching from Residential to Business. Also I have not received any paperwork from BT to tell me what my monthly direct debit will be as I signed up for a deal they had of £29.99 a month and £...

btconnect.com cost

We have long since moved our phone & broadband away from BT but kept the btconnect.com email address for the business. Should have picked it up sooner, I know, but they've been charging us for "your Business Email @ £4 per month" (+ VAT). Is anyone ...

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