BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BT Business Account Manager

How do I find out / contact my BT Business ManagerA name and e-mail address would be great.But just a generic e-mail address for the BT business department would be a startMany thanksRich

One Phone not cancelled and missing account manager!

We signed 3 new contracts in February including (on our account manager's suggestion) moving from BT One Phone to Cloud Voice.This month we have been charged for One Phone AND Cloud Voice!! Clearly we don't need 2 phone systems.I spent hours last wee...

Ongoing Billing Problems

Hi all,I am having a similar issue to Lora which after 3 Months, I have figured out the problem but I'm not sure how to tackle it.In Jan 2025 I was contacted by Local BT to tell me that all copper lines were to be removed and I needed a new Internet ...

Looking for support for as a disabled business user that can't speak, type fast enough for live chat

Got a shock for the out of contract price increase, want to change to a different plan, but only way that I can find offered is if I can call. Is there an email to contact support for billing? - I struggle to type fast and need to edit messages a l...

UNBELIEVABLE

A long saga I will not go into here, suffice to say when I downloaded my bill (dated 25th March) on 26th March I found an incorrect charge entered on 20th March for £40.00. I rang to complain immediately but was told 'we cannot correct a bill - we ...

The worst experience you can have

Hello, I had to share this, I have never had such a complicated and slow experience, 1 month and a half to receive the box, after calling for more than three hours without counting the chat discussions to try to fix the problem, I went to the store, ...

Bt business over Charging

I’ve been with bt at our business for nearly 35 years and moved with the times and upgraded to the cloud system back in 2016. The system and app worked well and was paying about £140 all in for the phone and broadband. late last year we kept getting...

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

Identity theft used to set up a business account in my name

My identity has been stolen by a thief who set up a business account with BT, perhaps to intercept kit ordered to my address(?). I have received late payment notices for services and/or kit I have not ordered (I do not subscribe to any BT services), ...

Details of contracts on our two phone lines.

Can anyone help please?I've got a really simple question. I just need to find details of the contracts on our two lines Surely they are on 'My Account'? But can't find them. Have been on 'Online Chat' since 0932 in the hope of getting some help. With...

Forum Posts

Frequently asked questions – Billing

BT Business Account Manager

One Phone not cancelled and missing account manager!

Ongoing Billing Problems

Looking for support for as a disabled business user that can't speak, type fast enough for live chat

UNBELIEVABLE

The worst experience you can have

Bt business over Charging

Frequently asked questions – Billing

Identity theft used to set up a business account in my name

Details of contracts on our two phone lines.

BT contract grossly overcharged, complaint still n...