Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 1 kudos

Hybrid Speed Boost

Hi, looking for some information regarding the Hybrid Speed Boost. Do you require a minimum 4G connection ie 2 or 3 bars to use this. I live rurally and so I only get a 4.5mps copper connection and can only get a 2 bar EE mobile signal. in my mind if...

Harpia by Member
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Unusable Business broadband

We have had unstable internet for over 6 weeks now.  We upgraded our service to the higher speed.  This has not made any difference.  Yesterday was the worst it has been and lost internet connectivity throughout most of the day.  We are losing busine...

pma by Member
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Resolved! Major Internet issues on Saturday/Sunday

Hi - Just a request for information about service incidents on Saturday (19/11) and Sunday (20/11)My internet connection was totally unusable (99% packet loss, totally unpredictable, no DNS etc) over this weekend.     I've looked but there has been Z...

rbjtech by Member
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Resolved! How to turn the "smart" Hub 2 into a router for multiple servers

I've just changed my broadband from another supplier and have a question about the "smart" Hub 2 box I was sent. Background: I have one server which is configured with IPs, x.x.x.1 and x.x.x.2, and a second machine configured to use x.x.x.3.  All IPs...

Synology rt2600 ac router set up

Hi i want to use a synology router with my bt adsl connection, but this requires a separate modem and i dont see a definitive answer on which one is the best to use. any recommendation ? 

vino by Member
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New connection in warehouse - odd box and no normal line box

Hi, I'm looking at leasing a warehouse, have been there today for some checks and there is no standard phone line, but there is one of these - am I going to have issues getting a decent speed connection? The broadband checker says its ok, but this is...

2022-10-24 08-new.jpg

BT Business Smart Hub 2 not feeding connection into DrayTek Vigor2927

We have a Virgin line and BT line into our office building, Virgin line goes into the Vigor2927 without problem, we have the BT line for load balancing, failover and VoIP prioritisation. But the BT Business Smart Hub 2 will not feed connection into t...

joshTS by Member
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DSL Link down - odd error messages in technical log

I've been cut off in Skype and Teams meetings while working from home, at just after 2pm BST yesterday and today. It's incredibly frustrating as it has left my boss high and dry when my broadband vanishes as I'm presenting.  Each time the Event Log h...

Wireless Setup

have a BT2700HGV router on BT Business (a little bit ancient I know, just like me!); currently have an open Wireless set up. I know the WEP key from the sticker on the side of the router. Can anyone help me by letting me know how I can set up a more ...