Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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New BT Business Broadband connection having intermittent high lag

I was a long time customer on Home Broadband (Halo 150 i think) and then moved to BT Business Enhanced Fibre 76 (I think) because I need a static IP for my work.It is not FTTP, but FTTC.I have a Business Smart Hub 2. I still want to use the connectio...

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marcl by Member
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Utilizing my own switch, having business center 2 in modem mode

Im another client to BT Business on the Computerized Fiber 76 Upgraded bundle and I'm attempting to getting my own Asus switch working and having the BT center point in modem mode. does anybody know the necessary settings to apply? I have my bt broad...

Sauiort by Member
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Business Full Fibre Broadband keeps droppping

Since having upgraded to Full Fibre, multiple times daily the BT Smart router is losing connection and goes to flashing orange.It does seem to recover, however the Wifi extenders take minutes to recover. Furthermore devices connected to the WiFi exte...

SimonPT by Member
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BT Business Smart Hub 3 Back up/Restore greyed out?

Recent FTTP install and everything setup and working well so I would like to take a back up of my hub settings... But I can't because the option is greyed out and it cannot be selected. Am I missing something or is this a known fault/bug/issue etc.?

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Very slow upload speed on new line

We've just moved over to BT provided VOIP phones, and part of that change involved installing a new copper line.  I've just performed some speed tests and whilst the download speed is perfect (around 74Mb down), the upload speed is abysmal (around 4M...

evansnp by Member
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Resolved! ditch BT Business Hub 2, move to Draytek Router?

We have fibre to the premises which plugs into the BT Business Hub 2, via its modem socket (rj11?) I was wondering what details I have to put into the Draytek to get it working with the line? On the Draytek WAN > Internet Access screen, is it PPPoE ?...


Hi All, I have a farm property that has had three copper phone lines installed for some time each with a unique number and each with its own contract including broad band. Lines are installed to the yard the office and the house. The house has been i...

Business Broadband not installed and losing money

We are a small start-up business, an event venue, trying to re-start post covid. My MD signed with BTOpenreach for our internet, on 24th April 2023. The landlord's lawyers sent the wayleave to the  very pushy salesman, as requested, on the 25th April...

Hybrid Connect unable to connect to 4G

I've had Hybrid connect installed for about a month now.The first device would not connect to my router, so that was replaced.The second device connected Ok to my smart hub 2, and I could get a good 4g signal. After about a week the 4G signal started...

iand15 by Member
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Business Smart Hub 3 and WiFi Discs

I have recently upgraded to FF and now have a BT Business Smart Hub 3.  I have a number of the black WiFi discs which I used with my previous Business Smart Hub 2.  Is it correct that these discs will not work with the smart hub 3 as I have been stru...

iand15 by Member
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