How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
We were sold an upgrade to our existing business Broadband packege, this included Stanard Fibre 76 pro for £77.19 per month with install of £100. I said at the time we did not have Fibre at the premisis and was told that did not matter as the new Hub...
Does anyone have an email address for complaints to save me spending hours on the phone? Our charity used to have broadband service with BT which was ended 3rd January 2024 and equipment returned. BT have continued to send bills and incorrectly taken...
We have been "upgraded" to the new Smart Hub 3, which is refusing to talk to any of our Windows 10 PCs, unilaterally. We have 3 Windows 11 computers, and also of older Macbooks and iMacs which connect with no problem - but something about the wifi c...
Does anyone know how many devices can connect to a BTB Smart Hub (Home Hub 6)?I have a Sonos speaker system and lots of LIFK smart bulbs. I also have an energy monitor and smart TRVs on my radiators. I don't want to run out of internal IP addresses...
Hi I cannot find the schedule to the general terms for the new enhanced SOGEA broadband in the BT website. If anyone has the link please.
Hi All, I am Emmanuel Katto. My broadband connection frequently drops. and sometimes it is very slow that you can't even open google.com. Is there something wrong with the connection? Please let me know.Thanks!Emmanuel
Having read the journey of Re: Upgraded to BT Business FTTP - lost all IPV6 connectivity , it is clear that this process is in desperate need of refinement and further training as I find myself suffering similar struggles in getting the move complete...
My BTB Smart Hub was damaged by lightning. BT sent a replacement very quickly. I couldn't understand how my wifi-connected printer was still working, also my LIFX smart bulbs, since I had not re-configured these with the new wifi details. It turns ...
I have been a BT customer for several years.Basically I ended up on a rolling contract. BT phoned me up explaining they could sign me up for 27.95 for 100mb download with a static ip. I was told I would not require any equipment change and all servic...
I am Christy [REMOVED], I am living in weymouth Dorset. I want a new wifi connection. How can I get a new connection? I am renting a property. I am living in [REMOVED].
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