Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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BT broadband with 3rd party router

For all my fellow community members from the UK with BT broadband, I have a couple of questions. As I’m sure most of you will already be aware, the BT Smart Hub 2 isn’t as great as it’s made out to be. It doesn’t have Wi-Fi 6 and the speed drop off w...

BT Business Hub - Fixing a flashing green Broadband light

Find out which BT Business Hub you've got.   If your BT Business Hub's Broadband light is slowly flashing green, it's trying to connect your broadband service. If the flashing continues: Check the status of your broadband service at BT Service Status...

Jen1 by Administrator
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Hybrid Connect

I Have the Hybrid Connect it has Two Blue Lights (Solid) but on the hub it said disconnectedI have re booted 5 Times. I have re set 5 Times and when the internet internet goes down so does the Hybrid systemI am a business and I must say this is a was...

Help with setting up modem mode on Asus AX Router

I have the FTTP 900 residential package. Before it was installed we were using a few Asus routers in a mesh configuration with the internet provided through virgin media's Hub 3 in Modem mode. I wanted to achieve the same thing with my current packag...

Absolutely Disgraceful

A few months ago we were notified by our business internet provider (plusnet) that they would no longer be providing a broadband service. We decided to go with BT as we were reassured that there would be no break in our services and the switch over w...

BT Business HUB 3.0 @ Home

Q:Can I use a BT Business HUB 3.0 at home on my residential BT adsl line?  Q:Are there specific setting that I need?Note: I have tried logging in with the login details for my BT Home Hub 6, but it didn’t work. 

BT hub WEP key

Hi. Having just had to reload windows on my laptop it's now asking for a WEP key before it will connect to my router. Following another post I went in to the hub manager as it suggested to set an encryption code but it's not there. Any suggestions?

unable to remotely access files via vpn

Hi,I have moved offices and chose bt business.  I was sent a smart hub 3, which all works fine.  I have a synology VPN server that I have tried to access externally and have been unable to.  I had no issues with this before,  I have opened all the re...

Corm by Member
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Resolved! business smart hub 2 will not connect in bridge mode

I have read the many postings regarding bridge mode on the BT Business Smart Hub 2. and attempts to use with another proprietary router / or mesh system. It appears to be fraught with problems. I am not getting past the first hurdle, in when bridge m...

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HeardJA by Member
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New BT Business Broadband connection having intermittent high lag

I was a long time customer on Home Broadband (Halo 150 i think) and then moved to BT Business Enhanced Fibre 76 (I think) because I need a static IP for my work. It is not FTTP, but FTTC. I have a Business Smart Hub 2. I still want to use the connect...

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marcl by Member
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