How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Where I live, it seems there's no way to improve on my 1Mbps upload speed. If my wife or i do any large uploads, the internet becomes unuseable. Is there any way around this? Please don't ask me to tell my wife to upload her videos at night! Why d...
My small marketing agency recently cancelled our BT Net service after over 12 months of unacceptably low service levels and BT's inability to correct the service. We had constant line drops which meant operating our business in which constant Zoom me...
I telephoned BT this morning, yet again after having to send staff home from the office due to poor internet which keeps dropping in and out and a crackling phone line.Four weeks ago the Fibre Optic team of Duncan, Izzy and Jack promised first by Izz...
Hi I've just migrated from Zen to BT Business FTTP 900/110.On Zen (over the same Openreach network), I was able to setup my connection (PPPOE) with MTU/MRU 1500 using pfSense as the Openreach network supports baby jumbo frames (RFC 4638), avoiding th...
I've been battling with BT Business for over a month to get a new BroadBand service following the withdrawal of PlusNet Business. Despite the initial check saying Broadband is available, several orders later, nothing has happened, online chat goes ro...
Please excuse me if I'm being stupid here, but I need help trying to get a contractor to connect remotely into our network, so he can perform some regular maintenance on some old software we use.We were using a Draytek Vigor router, but last week cha...
If I connect external antennas to the back of my Hybrid Connect unit do I need to do anything to enable them or will they permanently and automatically be used by the device in preference to the internal antenna within the unit? Do I need to go into ...
Can anyone help sorting our sync speed to the cabinet which is 40/10, an Openreach engineer confirmed (tested) we should be getting 65mbs and we are on a S Fibre 76 Enhanced (SoGEA) package.
Hi. I was asked to have a look at our village shops broadband as there were issues where users were trying to connect to it via Wi-Fi. It appeared that they were passing authentication e.g we’re seeing a tick against the Wi-Fi network on say an iPhon...
Hello all, Looking for some advice here. I just switched to BT Business on a 38mbps package because that is all BT would allow at the time of order I assumed this was just some type of address issue I know our line supports up to 60 Mbps. I have con...
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