Email and hosting
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 2148 Views
  • 0 replies
  • 1 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 12803 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 148758 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 28596 Views
  • 27 replies
  • 2 kudos

Microsoft 365 Business Standard

We can now only connect to our BT Business Light email addresses by using Outlook on the web.If we purchase Microsoft 365 Business Standard from BT, can we use this with our current email accounts and the existing aliases?This would allow us to use O...

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 148758 Views
  • 44 replies
  • 1 kudos

BTconnect email addresses - they are being discontinued.

These are being discontinued.  Like so many others since lunch time today our outlook as been returning constant requests to log in with user name and password - which now never works.  I've been on to technical who tell me the only way to get access...

Dawne by Member
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  • 4 replies
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Email account - lost of years of emails

Over the weekend of 4th April 2023, Microsoft did something which has resulted in my desktop version of outlook not working and I can nom longer see all my many folders of emails from my BTconnect email and other emails which I have built up over the...

BT contact

I am desperate here, and hope that someone can help. Everyone I speak to at BT passes me to someone else!!I am trying to sort out an office 365 problem. The people at that department are very polite but say that they can't help me as I am not a conta...

SueB by Member
  • 1787 Views
  • 1 replies
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Resolved! BT Connect FUBAR

Come on BT.  Pull your fingers out!  So many customers have problems accessing BT Connect emails and you issue tutorials on how to download your bill. I'm fortunate to have Gmail.  I can't access  my BT emails and I can't reset my password even thoug...

kelper by Guru
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  • 3 replies
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BTConnect email Support ?

As BT no longer support BTConnect email accounts. Who can we contact in our hour of need ?.I've been unable to login to my account since Tuesday and no matter how many times I try and attempt to reset my password, I keep going round in a loop back to...

Lesg1 by Member
  • 2268 Views
  • 1 replies
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Bt connect email address issues

I've got a btconnect.com email address which is supplied as standard email as part of my broadband package. On Wednesday it stopped working. After 2 days and over 5 hours on calls to various helpdesks, we've been told that it's unrecoverable and all ...

TeresaG by Member
  • 1953 Views
  • 1 replies
  • 0 kudos