Email and hosting
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Forum Posts

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 31 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Error when trying to deactivate mailboxes

Im trying to remove my BT hosted mailboxes in order to move to a new O365 account but i cant add my domain because BT has it registered on their account.The help section says to deactivate all mailboxes on the domain, but it won't let me do this, i j...

Et1981 by Member
  • 1 replies
  • 0 kudos

Cloud Voice Express / Office 365 question

A couple of weeks back, our company switched from a BT business broadband & phoneline to their Cloud Voice Express service. When I log in to the Cloud Voice Express portal, I see listed under "Products Purchased", we have the following: Business web ...

RG by Member
  • 3 replies
  • 0 kudos

BTConnect e-mail unable to sign in

HiI ahev a problem with my BTConnect e-mail account. I cannot log in. I changed the password last night and after originally letting me in it will no lonfger do so. I called 154 this morning and they suggested fisrt the e-mail wasn't active (it is ve...

BT Email blocked because it was used by Spoofers

BT Email blocked because it was used by Spoofers how do I get it unblocked? Simple question but is there a simple answer ? The first thing I would like to point out is - please educate your support people into the fact that because someone is sending...

mikej101 by Power User
  • 4 replies
  • 0 kudos

How to get backup of Gsuite app?

Hi, I want to get a backup of my Gsuite accounts, but don't have any idea how to work on it. If anyone has the idea of how to get backup of my Gsuite accounts, please share. 

Email Sender name update

I've got married and want to update the sender name on my BT connect email accountI'm unable to edit it myself via settingsCan anyone advise who to contact please

How to get Backup of Gmail account?

I want to know about the easiest way to get Gmail accounts backup. I have 3 Gmail accounts, now, I want to close 2 of them. But I also have too many important data. And I don't have any idea how to take them up of my Gmail accounts. If anyone has the...